WEBVTT

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A learner who is a shift leader
at McDonald's has a potential

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wealth of experience of
practical management, conflict

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resolution, and customer
service.

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By the same token, a learner who
is a volunteer Scout leader has

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experience and learning of
practical teaching, leadership

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and support.

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Certainly all students have
experiences of being customers,

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learners in different ways,
Internet users, etc.

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Depending on your particular
subject, using the experiences

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of learners as a resource can be
easy and straightforward or

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require more creativity.

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For example, a student whose
partner is in the armed forces

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may be able to share personal
feelings, barriers and worries,

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whether directly or anonymously,
with peers to help them

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understand and humanise the
experience of dependants and

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non-combatants in historical
conflicts.

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