## -
- Chatbot told user that they could not upload directly.
- User very cautious with input
- User looked through docs and decided to copy paste based on bot suggestion, rather than upload directly.
- Bot needs to be aware of UI components so that it can correctly guide user
- Annotations for some fields did not show on their screen when using Adobe PDF viewer.
- Did show in chrome, but not in edge.
- Difference not only between software, but also operating system.

## --
- Asked if they could provide documentation directly to which the bot said no.
- Running theme?
- Bot continued to ask irrelevant questions about a form that was categorically ineligible.
- Bot got confused and took the user down psychological support route.
- Did not achieve desired outcome. No forms filled.

## ---
- Confused user as it referred to available support as available forms.
- Lack of information about what the support the form would be applying for when filled in confused the user.
- Form was filled in with 'yes' to applying for low income scheme when this was never mentioned by the user. The bot made it up.
- The bot continued asking irrelevant information about Mind support.
- The bot offered to fill in 'another' GP referral form, makes no sense.

## ----
- Asked for savings + GP information following upload, which should have been available in the docs.
- Eligibility for health cost and local mind successfully.
- User asked for clarifying information before selection.
- User followed flow to get both filled in successfully.

## -----
- Started conversationally with 'hello'.
- User stated their goal with no personal information.
- System guided user towards eligibility.
- User was reluctant to upload docs, instead scanning docs and answering questions.
- UX is not explicit enough to get users to upload docs?
- System pushed user towards health support and took them in circles.
- User did not know to send a message after uploading docs, poor UX.
- Got to desired outcome after upload, but needed intervention.

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- User was cautious with data entry, especially spelling + grammar.
- User did not upload docs initially.
- Got to desired outcome very quickly.
- Filled in yes to low income erroneously.

## -------
- Clarification required on support
- Drag and drop for docs only worked on first upload, leading to confusion
- Said ineligible after payslip but did not probe for more information (it was unsure, not ineligible)
- Got there naturally thankfully
- User asked what appropriate channels were for upload which the bot made up.
- Fine during demo, but extremely inappropriate if live. Demonstrates the the bot will not admit that it does not know and will make up an answer.

## --------
- Reluctant to upload docs
- Either UX or trust?
- Waiting to be asked to upload docs, which never happened as the bot does not know that it can accept documentation
- Got to desired outcome.
- Opted to copy paste as the bot did not guide them to upload
- Filled the form well at least