Services We Provide
Operational Reporting
We provide standard reporting for all operational areas; these include processing, receipt, error and work in progress volumes. We can breakdown these levels into team and individual levels to pin-point and highlight areas. The standard reporting for all areas are available on this site, they are located on each operational areas page, simply click on the links in the navigation bar at the top of this page. If a standard report needs to be created to help with the day to day management of your team, please get in touch with the Data Analytics Team, we will be happy to get this setup for you.
Customer Service Measures
An important aspect of the service DVLA provides these indicators show how we are performing against Secretary of State targets. Our customers are very important and we thrive to deliver the services we provide within our set targets and keep Britain’s roads safe. The Customer Service Measure reports for all areas are available on this site, they are located on each operational areas page, simply click on the links in the navigation bar at the top of this page or click here for a high-level report for all areas.
Productivity Reporting
We provide productivity reporting for staff, teams, areas and directorates using the powerful MyStats system. This system combines system and manual collated data to give a percentage score for an individual’s performance making life easier for managers to gauge their teams’ performance and praise or help in areas of underperformance. The link to the MyStats system is in the navigation bar at the top of the page but please note the system is security protected and will read your LAN ID – you will only be able to see individual scores for yourself or for your team only.
Forecasting
Knowing what receipts you are expecting is an important factor in staff management, it will show you the peaks and troughs of your workload and allows the team manager to make decisions around staff leave. The Data Analytics Team has Data Scientists who apply complex mathematically models around historical receipt volumes to give predictions of what receipt volumes are expected - allowing managers to manage more efficiently.
Supply and Demand
Having enough staff in your operational areas is key to making sure we meet our targets and supply our customers with an efficient service. In addition to the forecasting service the Data Analytics Team supplies, we also hold official information around transaction timings. If you are expecting an increase or decrease in a particular transaction over a period of time, you can discover what impact it will have on your FTE (Full Time Equivalents), we have supplied a calculator for you to do some quick analysis within the relevant operational areas in the navigation bar at the top of the page.
Online Service Monitoring
We have trained analysts who specialise in Google Analytics. Online services are quickly become mainstream in DVLA, taking over from legacy paper services and the trend shows no sign of slowing down. As a service manager it is important that your service is available to the public at all times, click here to see the availability of your service via the Google Analytics web api.
