To be a powerful coach, there are a number of skills you need to employ. This page outlines the most important of those skills, and will help you identify your main development areas.
","_refId":"578a62d51d40fb5a1d96c62f","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","_displayTitleSettings":{"_fontSize":""},"title":"Key coaching skills","_type":"article","_updatedAt":"2020-01-08T08:58:28.781Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9894aab5403215cb42","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9894aab5403215cb34","_sortOrder":1,"__v":0,"displayTitle":"A demonstration","body":"In the video below you'll meet a coachee, Rob, who feels like he's always fire fighting and never in control of his workload. His coach uses the GROW model, which is popular among workplace coaches.
Using the model, his coach guides him through setting a smart Goal, assessing his current Reality, recognising Obstacles and generating Options, before finally planning a Way forward.
As you watch, pay attention to how the coach facilitates the process.
","_refId":"5780ddbe41b6a53e2f3467cf","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"A demonstration","_type":"article","_updatedAt":"2019-07-09T12:55:41.639Z","_updatedBy":"5c864fd994aab5403215da3f","_isEnabled":true},{"_id":"5c801b9994aab5403215cb6b","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":2,"__v":0,"displayTitle":"Skill 2: Asking questions","body":"The questions you ask and how you ask them will affect how the coachee responds. Purposeful questions that prompt considered answers take time to formulate. It's ok to take this time.
","_refId":"578a43321d40fb5a1d96c530","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Asking questions","_type":"article","_updatedAt":"2020-01-08T08:59:55.495Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cba5","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb96","_sortOrder":2,"__v":0,"displayTitle":"Summary","body":"These two activities have given you a chance to test your coaching skills and put some of the theory into practice.
","_refId":"5ac62646c709456a203ed37a","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Summary 1","_type":"article","_updatedAt":"2020-01-08T09:02:54.999Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbbb","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9a94aab5403215cbac","_sortOrder":4,"__v":0,"displayTitle":"Do I coach effectively?","body":"","_refId":"5ac62646c709456a203ed391","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Do I coach effectively?","_type":"article","_updatedAt":"2020-01-08T09:04:33.979Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb74","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":3,"__v":0,"displayTitle":"Skill 3: Active listening","body":"We can't help but hear what people say to us, but what and how much do we really hear?
Active listening means being engaged in the words, tone and non-verbal messages that your coachee is giving you. It's a key coaching skill that needs conscious practice.
","_refId":"5ac62645c709456a203ed347","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"Active listening","_type":"article","_updatedAt":"2020-01-08T09:00:18.884Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb8a","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":5,"__v":0,"body":"Here's a summary of how you rated your confidence in the four coaching skills areas covered above. Take a moment to reflect on this and think about where you should focus your future development.
","displayTitle":"How did you rate yourself?","_refId":"578a43321d40fb5a1d96c52e","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"How did you rate yourself?","_type":"article","_updatedAt":"2019-06-21T13:28:26.402Z","_updatedBy":"5b44c329f479c477d7b94923","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbae","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9a94aab5403215cbac","_sortOrder":0,"__v":0,"displayTitle":"So, what now?","body":"Ok, so we've outlined why you should care to develop your skills in coaching, shown you what good coaching looks like, outlined the key skills necessary, and given you a chance to practise. Now it's time to apply what you've learned in the workplace.
This section provides you with a handful of practical tools and resources that you can use to continue developing your coaching practice.
","_refId":"5780ddad41b6a53e2f3466a7","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"So, what now?","_type":"article","_updatedAt":"2020-01-08T09:03:26.793Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cba0","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb96","_sortOrder":1,"__v":0,"displayTitle":"What would you do?","body":"In six weeks' time, Andreas is going on holiday for a month and needs someone to run his project while he's away. Lauren has proven herself to be a reliable member of the team, but she hasn't run a project of this size before. Andreas suggested she take over the project early and he coach her before he goes away.
Here you'll be guiding Andreas through a coaching session with Lauren.
","_refId":"5780ddbd41b6a53e2f3467c6","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"What would you do?","_type":"article","_updatedAt":"2020-01-08T09:02:39.880Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbb7","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9a94aab5403215cbac","_sortOrder":3,"__v":0,"displayTitle":"The skill/will matrix","body":"","_refId":"5ac62646c709456a203ed38d","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"The skill/will matrix","_type":"article","_updatedAt":"2020-01-08T09:04:19.027Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbc3","_sortOrder":5,"_parentId":"5c801b9a94aab5403215cbac","_courseId":"5c801b9794aab5403215cb0e","__v":0,"_refId":"59afc3080f090be73644f8d7","displayTitle":"Remember your initial reflections?","body":"Back in the Coaching is Important! section, you were asked to reflect on your current coaching practice including what concerns you have, what you currently do well, and what you need to develop.
Below you can see the response you gave at that point. How would you change it now that you have explored this resource? (If you did not complete the first section, you may wish to think more generally about what you would do differently.)
Use the space below to record your current reflections on your coaching practice: What do you feel confident about? Where do you think you need to improve?
","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"Remember your initial reflections?","_type":"article","_updatedAt":"2020-01-08T09:04:47.047Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9894aab5403215cb26","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9794aab5403215cb13","_sortOrder":2,"__v":0,"displayTitle":"Let's reflect...","body":"","_refId":"5780ddae41b6a53e2f3466d6","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"right","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Let's reflect...","_type":"article","_updatedAt":"2020-01-08T08:54:11.123Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9794aab5403215cb1c","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9794aab5403215cb13","_sortOrder":1,"__v":0,"displayTitle":"The headline benefits of effective coaching","body":"Being an effective coach means taking on the role of a facilitator. The aim is to guide a coachee in setting a challenging and motivating goal and making efficient progress towards it. Let's think about why coaching a team member benefits the coachee, you as the coach, and the team.
","_refId":"5780ddae41b6a53e2f3466d2","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"The headline benefits","_type":"article","_updatedAt":"2020-01-08T08:53:26.498Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb5c","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":1,"__v":0,"displayTitle":"Skill 1: Building rapport","body":"For coaching to be effective, the coachee needs to feel like they can trust their coach. Without trust, a coachee might not be completely honest and open, and this might make it difficult for them to make progress.
Trust takes time to develop, so start by building rapport from the beginning of the relationship. This will lay the foundation for more natural and deeper conversations.
","_refId":"578a43321d40fb5a1d96c52d","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"Rapport","_type":"article","_updatedAt":"2020-01-08T08:58:43.042Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb80","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":4,"__v":0,"displayTitle":"Skill 4: Giving feedback","body":"Purposeful feedback from a coach helps coachees reflect more deeply on their thinking or behaviour. However, feedback can be challenging for a coach to give.
","_refId":"5ac62645c709456a203ed353","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Giving feedback","_type":"article","_updatedAt":"2020-01-08T09:00:47.191Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9894aab5403215cb47","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9894aab5403215cb34","_sortOrder":2,"__v":0,"body":"","displayTitle":"Some further examples","_refId":"5780ddbf41b6a53e2f3467db","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-2","title":"Some further examples","_type":"article","_updatedAt":"2020-01-08T08:57:45.650Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9894aab5403215cb4d","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9894aab5403215cb34","_sortOrder":3,"__v":0,"displayTitle":"Summary","body":"","_refId":"5ac62645c709456a203ed323","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"Summary 1","_type":"article","_updatedAt":"2020-01-08T08:58:01.468Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbb3","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9a94aab5403215cbac","_sortOrder":1,"__v":0,"displayTitle":"Conducting a coaching session","body":"","_refId":"5780ddb041b6a53e2f346714","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-7","title":"Conducting a coaching session","_type":"article","_updatedAt":"2020-01-08T09:03:44.480Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9894aab5403215cb36","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9894aab5403215cb34","_sortOrder":0,"__v":0,"displayTitle":"What does effective coaching look like?","body":"To be a brilliant coach you need to practise your craft - it's not intuitive. We'll come onto the skills you need shortly. First, let's focus on what great coaching looks like, from the point of view of Neave, a new coachee.
","_refId":"5780ddba41b6a53e2f3467a0","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"What does effective coaching look like?","_type":"article","_updatedAt":"2020-01-08T08:54:58.099Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb98","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb96","_sortOrder":0,"__v":0,"displayTitle":"101 FM","body":"Welcome to 101 FM. Anna Daptor is 101 FM's resident management guru. In this episode she's helping her listeners with their coaching problems. What advice would you give?
","_refId":"5780ddad41b6a53e2f3466a2","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"101 FM","_type":"article","_updatedAt":"2020-01-08T09:02:04.991Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9794aab5403215cb17","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9794aab5403215cb13","_sortOrder":0,"__v":0,"displayTitle":"Let's get started...","body":"Think coaching is just for sports teams? Think again!
It's true that coaching has been a factor in the success of many elite athletes and players. But it's a development method that's now recognised as one of the most powerful ways to boost the performance of individuals and teams in the workplace.
","_refId":"5780ddad41b6a53e2f3466ab","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"src":null,"_size":"initial","_position":"center","_repeat":false},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Let's get started...","_type":"article","_updatedAt":"2020-01-08T08:52:56.045Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9a94aab5403215cbbf","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9a94aab5403215cbac","_sortOrder":2,"__v":0,"displayTitle":"Reviewing a coaching relationship","body":"","_refId":"5ac62646c709456a203ed395","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Reviewing a coaching relationship","_type":"article","_updatedAt":"2020-01-08T09:04:02.568Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true},{"_id":"5c801b9994aab5403215cb8d","_courseId":"5c801b9794aab5403215cb0e","_parentId":"5c801b9994aab5403215cb54","_sortOrder":6,"__v":0,"displayTitle":"Summary","body":"This page has given an overview of four key skills needed for effective coaching, with some practical tips to help you develop those skills.
","_refId":"5ac62646c709456a203ed362","ariaLabel":"","_search":{"_searchTagIds":[]},"_progress":{"_isEnabled":true},"_contentLocking":{"_lockedApperance":"default","_requiredAmount":0,"_requiredCompleteIds":[],"_lockIcon":"lock","_lockedText":"This article is locked","_shouldDisableNotifyOnUnlock":false,"_lockingType":"component","_isEnabled":false},"_bookShelf":{"_isShelved":false,"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_dividers":{"_after":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false},"_before":{"_graphic":{"_small":{"_shouldRepeat":false,"_height":200},"_large":{"_shouldRepeat":false,"_height":200}},"_isEnabled":false}},"_mobileBackgroundImage":{"_repeat":false,"_position":"center","_size":"initial"},"_backgroundImage":{"src":null,"_size":"cover","_position":"center","_repeat":false},"_hasScrollActionButton":false,"_classes":"article-style-1","title":"Summary 3","_type":"article","_updatedAt":"2020-01-08T09:01:30.319Z","_updatedBy":"59a95b0c0f59f2cd39837af7","_isEnabled":true}]