KPI Strategy Match-Up Challenge

Select the most relevant KPIs for each SMART strategic goal. You may choose multiple KPIs. Hover over each KPI to see its description.

1. Increase customer satisfaction score by 20% within 12 months.

2. Open 10 new locations in metropolitan areas by Q4 next year.

3. Achieve 80% local sourcing compliance across all stores within 18 months.

4. Reduce employee turnover rate by 25% over the next 6 months.

5. Increase online engagement by 30% within 9 months.

6. Improve average order fulfillment time by 15% within 6 months.