Here's a summary of how you rated your confidence in the four difficult conversations skills areas covered above. Take a moment to reflect on this and think about where you should focus your future development.
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Try looking at them from another perspective: often, difficult conversations are the first step to a positive resolution. And some planning and preparation can help them go more smoothly, leading to a better outcome for all. Sounds less challenging already, right?
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Use the space below to record your current reflections on your handling of difficult conversations: what do you feel confident you do well? How do you think you could improve?
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Managing difficult conversations well helps resolve issues that would otherwise create problems. Let's think about how dealing with these conversations effectively can benefit everyone in your organisation.
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