Driver and Vehicle Standards Agency
Who We are
We are responsible for Keeping Britain moving, safely and sustainably we do this via;
- Ensuring that HGVs and LGVs are road worthy
- Providing world class theory and practical tests for those who want to drive cars, motorbikes, lorries, buses and coaches
- Approving people to conduct MOT tests as well as approving the centers they work in
- Monitoring recalls on vehicles to ensure that manufactures fix problems quickly
We employ over 4,500 members of staff over the nation, those jobs include;
- Driving Examiners
- Vehicle Examiners
- Customer service agents
- General Admin Staff
- Licensing Officers
- Digital & Technology Experts
Some Statistics
Here are some statistics around our organization
- We conduct around 1.9 million driving tests each year, the pass rate is around 47% to 49%. The most driving tests conducted in a single month was 196,481 in November of 2023 where as the least amount of driving tests conducted in a single month would be 68 in February of 2021
- We have over 300 driving test centers across England, Wales and Scotland with the centers in Northern Ireland being managed by the Driver & Vehicle Agency (DVA)
- You can find our publicly available code repositories at Here
- We have admin hubs all around the UK in places like Swansea,Bristol,Nottingham,Birmingham and Leeds
Our Priorities for the future
Since the Covid pandemic and subsequent lock-downs we have been under increasing pressure to increase the amount of driving tests to clear the back log but here are all of our priorities put plainly;
- Reduce Theory Test Waiting times to an average of 4 weeks
- Further increase the amount of driving tests we deliver
- Have at least 80% of operators be satisfied with the service provided to them by the DVSA
- Handle 70% of all inbound calls within 60 seconds