[{"_id":"5d7a1b465c0c4049c5854e0a","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e09","_layout":"full","_component":"openInput","__v":0,"placeholder":"Type here","feedbackMessage":"<p>Diana&#39;s emotional intelligence allowed her to have an effective conversation with Andrew. Here&#39;s what Diana did well.</p><p><br></p><ul><li><strong>She perceived Andrew&#39;s emotions</strong>: Even though Andrew has been showing up for work and hitting deadlines, Diana could tell something was wrong. She noticed that he had started to isolate himself from the rest of the team, and went out of her way to schedule a one-to-one meeting to understand why.</li><li><strong>She understood complex emotions:&nbsp;</strong>Diana picked up on Andrew&#39;s hesitation when she asked how he&#39;s doing. She appreciates that he feels conflicted by his loyalty to the team and the need to sort out his home life.&nbsp;</li><li><strong>She perceived her own emotions and behaviours:</strong> Diana expressed her self-awareness a number of times. For example, she mentioned her tendency to develop tunnel vision when under pressure, and has proactively compensated for this by making time to catch up with her team member, Andrew.</li></ul>","displayTitle":"","instruction":"<strong>Take a few minutes to reflect on what you&#39;ve just seen. What makes Diana&#39;s approach to speaking with Andrew effective?</strong>","_refId":"59ae82560f090be73644f886","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_minimumHeight":150,"_hasMinimumHeight":true,"_isAssignable":true,"feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldDisplayFeedbackInline":false,"_shouldShowDisplayTitleInFeedback":true,"_canShowFeedback":true,"_clearButton":"Clear","_saveSuccessMessage":"Saved","_saveButton":"View Our Thoughts","_interactionLabel":{"_complete":{"label":"Type your response in the space provided.","icon":"pencil2"},"_incomplete":{"label":"Type your response in the space provided.","icon":"pencil2"},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Linked reflection component","_evolveTags":[],"_updatedAt":"2020-01-25T22:56:58.441Z","_createdAt":"2019-09-12T10:17:42.921Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e17","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e16","_layout":"left","_component":"text","__v":0,"displayTitle":"","_refId":"578a63681d40fb5a1d96c631","body":"<p>This section covers the following four skills:</p><p><br></p><ol><li>Becoming self-aware</li><li>Managing yourself</li><li>Building social awareness</li><li>Managing relationships</li></ol>","instruction":"As you explore this page, you&#39;ll be asked to evaluate your current confidence level with each skill. 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and</li><li>a reflective<strong>&nbsp;exercise&nbsp;</strong>on conflict management.</li></ul><p><br></p><p><strong>Each resource can be downloaded as a customisable Word document or as a PDF.</strong></p>","displayTitle":"","_refId":"5783d12541b6a53e2f346918","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_interactionLabel":{"_location":"before body"},"_isInteractionLabelEnabled":false,"_isQuestionType":false,"_links":{"_isEnabled":false},"_displayTitleSettings":{"_fontSize":"18"},"title":"Text Title","_evolveTags":[],"_updatedAt":"2020-01-26T16:23:25.835Z","_createdAt":"2019-09-12T10:17:43.833Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e18","_component":"graphic","_layout":"right","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e16","__v":0,"_refId":"59aea0f40f090be73644f892","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphic":{"lightboxSrcAdvanced":{"_setImagePerDeviceSize":false},"_isLightboxEnabled":false,"small":{"_id":"569f9dbe2d28673b4fec0d1e","_extension":"jpeg","_type":"image","_size":"small"},"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5d03afc71f25916ae7cce25c"},"_isExternalLink":false},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_contentWidth":100,"layout":"top","_shouldEnableGraphicText":false,"_interactionLabel":{"_location":"before widget"},"_isInteractionLabelEnabled":false,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Graphic Title","_evolveTags":[],"_updatedAt":"2019-09-12T10:17:43.062Z","_createdAt":"2019-09-12T10:17:43.062Z","_type":"component"},{"_id":"5d7a1b475c0c4049c5854e22","_component":"accordion","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e21","__v":0,"_refId":"5ab5612163e99a24e1a9740f","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_items":[{"body":"<p>Sometimes we can be led astray by our feelings and end up doing something we later regret. We can temper impulsive reactions by taking a breath before we do or say anything. This gives us a chance to think and look at the situation from the perspective of the others.</p><p><br></p><ul><li>What were their intentions?</li><li>What did they <strong>mean</strong> to say or do?</li><li>What&#39;s going on in their life?</li><li>How might they be feeling, or have been feeling?</li></ul><p><br>Changing your perspective on events and people can create a significant shift in how you feel about them.</p>","title":"Control your reactions and impulses","itemIndex":0,"_id":"5ab5618663e99a24e1a97412","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Consider those around you","itemIndex":1,"_id":"5ab5616f63e99a24e1a97411","body":"<p>Have you noticed how emotions can be contagious? In fact, it&#39;s not just moods that plummet if a manager is in a bad one; creativity and productivity do too.</p><p><br></p><p>This means you have the power to affect how everyone else feels and behaves. Being in an upbeat mood is the first step; proactively boosting others&#39; mood is the next. You could do this by offering support, being enthusiastic, and giving praise.</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>Everyone has ups and downs. Figuring out when and why the downs happen can help you to reduce their frequency or intensity.&nbsp;</p><p><br></p><p>Again, it&#39;s about noticing the patterns. Consider the effect of poor sleep, what you eat and drink, high stress levels, lack of exercise and challenging relationships. Once you&#39;ve identified what triggers a slump in your mood, it makes it easier to find solutions.&nbsp;</p><p><br></p><p>Remember, you don&#39;t need to do this alone; seek appropriate support and guidance from people that you trust. &nbsp;</p>","_id":"5ab5618763e99a24e1a97413","itemIndex":2,"title":"Suss out the swings","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>Just like you choose your outfit at the start of the day, you can choose your mood too.&nbsp;</p><p><br></p><p>Opt for a positive mood and those around you will &#39;catch&#39; your buzz. Even if you don&#39;t feel particularly bouncy, just making a decision to be cheery when you arrive in the office will be a great start.</p>","itemIndex":3,"_id":"5ab5618863e99a24e1a97414","title":"Start the day positively","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"}],"_shouldShowCheckIcon":false,"_interactionLabel":{"_location":"before widget","_incomplete":{"icon":"finger-tap","label":"Click each item below for some tips to improve your self-management."},"_complete":{"label":"Click each item below for some tips to improve your self-management.","icon":"finger-tap"}},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Accordion Title","_evolveTags":[],"_updatedAt":"2020-02-11T20:02:21.482Z","_createdAt":"2019-09-12T10:17:43.161Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e2b","_component":"confidenceSlider","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e2a","__v":0,"instruction":"How successfully do you think you currently manage relationships?","_refId":"59aeac100f090be73644f8a4","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_feedbackItems":[{"feedback":"<p>Building relationships, networks and teams takes time, so don&#39;t worry that you&#39;re not confident in this yet. Decide on one or two small changes you can make now based on the suggestions above, and take it from there!</p>","itemIndex":0,"_id":"59aea3ad0f090be73644f896","_range":{"_max":3,"_min":0}},{"itemIndex":1,"_id":"59aea3b70f090be73644f897","feedback":"<p>You feel reasonably confident already, which is great! Pick one or two of the tips suggested above and start implementing them now, and you&#39;ll soon find your confidence in building relationships growing.</p>","_range":{"_max":7,"_min":4}},{"_id":"59aea3c10f090be73644f898","itemIndex":2,"feedback":"<p>Brilliant, you&#39;re already confident in building relationships! Remember - don&#39;t get complacent. If there&#39;s anything suggested above that you don&#39;t already do, why not give it a try and see if it has positive results for you?</p>","_range":{"_max":10,"_min":8}}],"_shouldDisplayFeedbackInline":false,"_shouldShowDisplayTitleInFeedback":true,"_hideFeedbackIcon":false,"_labels":{"_selected":"Selected","_max":"Highly confident","_min":"Not confident"},"_step":1,"_range":{"_max":10,"_min":0},"_interactionLabel":{"_complete":{"icon":"graph","label":"Indicate your current confidence level using the slider below."},"_incomplete":{"icon":"graph","label":"Indicate your current confidence level using the slider below."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Confidence Slider 4","_evolveTags":[],"_updatedAt":"2020-01-07T13:24:20.222Z","_createdAt":"2019-09-12T10:17:43.304Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e33","_component":"accordion","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e32","__v":0,"instruction":"","_refId":"59aebaac0f090be73644f8ab","_classes":"","ariaLabel":"","body":"<p>A summary of the key points in this section is provided below.</p>","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_items":[{"body":"<p>To really understand who you are, regularly spend time noticing and analysing your thoughts, feelings and patterns of behaviour, as well as asking others for their observations too.</p><p><br></p><p>Determining your values and beliefs is an important step in untangling why you might feel, think or do things in certain situations.</p><p><br></p><p>With such perspectives, you can make conscious decisions about what to build on, or change.</p>","itemIndex":0,"_id":"59ad6ca60f090be73644f872","title":"Becoming self-aware","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Managing yourself","_id":"59ad6cbe0f090be73644f873","itemIndex":1,"body":"<p>With increasing emotional intelligence comes more control over your thoughts, feelings and actions.&nbsp;</p><p><br></p><p>Being able to anticipate how you might feel or react in certain situations is a powerful way to gain control. Pausing and applying some critical thinking &#39;in the moment&#39; is another.&nbsp;</p><p><br></p><p>Even in the times when you&#39;re not feeling at your best, thinking about how you affect other people can help you to shift into a more positive mindset.</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>Being able to empathise is a skill that those with emotional intelligence share. It comes by engaging with, and seeking to understand, a diverse mix of people.&nbsp;</p><p><br></p><p>Asking questions, active listening and becoming adept at reading body language are all ways of deepening intrapersonal connections.&nbsp;</p>","itemIndex":2,"_id":"59ad6cc50f090be73644f874","title":"Building social awareness","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Managing your network","_id":"59ad6ccb0f090be73644f875","itemIndex":3,"body":"<p>Emotionally intelligent people purposefully build and maintain professional and personal relationships.&nbsp;</p><p><br></p><p>Making new contacts means taking a genuine interest in other people, honing your small talk and becoming culturally sensitive. As the connections form, be conscious about staying in touch and honouring your word so that you&#39;re trusted.&nbsp;</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"}],"_shouldShowCheckIcon":false,"_interactionLabel":{"_complete":{"label":"Select each label to view a description.","icon":"finger-tap"},"_incomplete":{"icon":"finger-tap","label":"Select each label for a recap."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Accordion Title","_evolveTags":[],"_updatedAt":"2020-01-07T13:24:49.733Z","_createdAt":"2019-09-12T10:17:43.517Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e57","_component":"links","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e56","__v":0,"body":"<p>Noticing causes and patterns of strong emotions, such as anger, is an effective way to deal with them. This template provides a means for you to capture situations where you reacted angrily, and gives you the opportunity to reflect on both the circumstances and your responses. Through proper reflection, you will be able to determine more measured and rational methods of dealing with your anger.</p>","instruction":"","_refId":"59afc2d80f090be73644f8d1","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_items":[{"itemTitle":"Word Version","_id":"59afc2610f090be73644f8c8","itemIndex":0,"_type":"resources","link":"5e2dd79a71e5916fa6d9e352","_isComplete":false,"_linkAlignment":"left","_linkPosition":"top","_isButton":true,"_isInternalLink":true,"_shouldUnlockOnComponent":false,"_components":[],"_shouldCompleteComponentsInPage":false,"_shouldCloseWindow":false,"_linkTarget":"new window","_graphic":{"disabledSrcAdvanced":{"_setImagePerDeviceSize":false},"srcAdvanced":{"_setImagePerDeviceSize":false}},"_isImageLink":false},{"itemTitle":"PDF Version","_id":"59afc26e0f090be73644f8c9","itemIndex":1,"_type":"resources","link":"5e2dd7ac71e5916fa6d9e353","_isComplete":false,"_linkAlignment":"left","_linkPosition":"top","_isButton":true,"_isInternalLink":true,"_shouldUnlockOnComponent":false,"_components":[],"_shouldCompleteComponentsInPage":false,"_shouldCloseWindow":false,"_linkTarget":"new window","_graphic":{"disabledSrcAdvanced":{"_setImagePerDeviceSize":false},"srcAdvanced":{"_setImagePerDeviceSize":false}},"_isImageLink":false}],"_setCompletionOn":"inview","_interactionLabel":{"_complete":{"icon":"cloud-download","label":"Download the tool in Word or PDF format using the links below."},"_incomplete":{"icon":"cloud-download","label":"Download the tool in Word or PDF format using the links below."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Link Title","_evolveTags":[],"_updatedAt":"2020-02-11T20:05:48.795Z","_createdAt":"2019-09-12T10:17:43.911Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b465c0c4049c5854df6","_component":"mcq","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854df3","__v":0,"body":"","instruction":"1. How can developing your emotional intelligence benefit you as an individual?","_refId":"59ad69a40f090be73644f86e","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":true},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_feedback":{"correct":"<p><strong>Yes, that&#39;s right</strong><strong>.&nbsp;</strong>Developing your emotional intelligence is one way of gaining awareness of, and control over, your emotions, thoughts and actions.&nbsp;</p><p><br></p><p>For instance, in situations that trigger strong emotions such as stress or embarrassment, someone with emotional intelligence will pause and reflect before deciding how to respond.&nbsp;</p><p><br></p><p>Having this quality reduces the risk of impulsive, harmful behaviours and negative thought patterns. Instead, it increases the potential for effective learning, productivity and insight.</p><p><br></p><p>Although developing your emotional intelligence will help you to understand and respond appropriately to others, it doesn&#39;t mean you can manipulate them!</p>","_partlyCorrectNotFinalGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_partlyCorrectFinalGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_incorrectNotFinalGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_incorrectFinalGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_correctGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_partlyCorrect":{"final":"<p><strong>That&#39;s only partly right.&nbsp;</strong>Developing your emotional intelligence is one way of gaining awareness of, and control over, your emotions, thoughts and actions.&nbsp;</p><p><br></p><p>For instance, in situations that trigger strong emotions such as stress or embarrassment, someone with emotional intelligence will pause and reflect before deciding how to respond.</p><p><br></p><p>Having this quality reduces the risk of impulsive, harmful behaviours and negative thought patterns. Instead, it increases the potential for effective learning, productivity and insight.</p><p><br></p><p>Although developing your emotional intelligence will help you to understand and respond appropriately to others, it doesn&#39;t mean you can manipulate them!</p>","notFinal":"<p>That&#39;s only partly right; reset and have another go.</p>","_shouldUseGlobalPartlyCorrectFeedback":false},"_incorrect":{"notFinal":"<p>That&#39;s not right; reset and have another go.</p>","final":"<p><strong>That&#39;s not right.&nbsp;</strong>Developing your emotional intelligence is one way of gaining awareness of, and control over, your emotions, thoughts and actions.&nbsp;</p><p><br></p><p>For instance, in situations that trigger strong emotions such as stress or embarrassment, someone with emotional intelligence will pause and reflect before deciding how to respond.</p><p><br></p><p>Having this quality reduces the risk of impulsive, harmful behaviours and negative thought patterns. Instead, it increases the potential for effective learning, productivity and insight.</p><p><br></p><p>Although developing your emotional intelligence will help you to understand and respond appropriately to others, it doesn&#39;t mean you can manipulate them!</p>","_shouldUseGlobalIncorrectFeedback":false},"_shouldUseGlobalCorrectFeedback":false},"_shouldDisplayFeedbackInline":false,"_feedbackInlineStyles":{"_buttonAlignment":"center","_iconAlignment":"center","_bodyTextAlignment":"center","_titleTextAlignment":"center","_isEnabled":false},"_feedbackNavigation":{"_incorrectNotFinal":{"_isEnabled":false},"_incorrect":{"_isEnabled":false},"_partlyCorrectNotFinal":{"_isEnabled":false},"_partlyCorrect":{"_isEnabled":false},"_correct":{"_isEnabled":false}},"_items":[{"itemIndex":0,"_id":"59ad688f0f090be73644f867","text":"You&#39;ll be able to use insights into others&#39; emotions to your advantage.","_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":false},{"itemIndex":1,"_id":"59ad68920f090be73644f868","text":"You&#39;ll make more measured, rather than impulsive, decisions.","_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true},{"itemIndex":2,"_id":"59ad68950f090be73644f869","text":"You&#39;ll be able to distinguish and respond to useful and harmful emotions.","_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true},{"text":"You won&#39;t get flustered by mistakes; they&#39;ll become opportunities for you to learn.","_id":"5aa44ceb22bdd360f90c7233","itemIndex":3,"_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true}],"_questionGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldUseQuestionGraphic":false,"_itemsPerRow":{"desktop":2,"tablet":2,"mobile":1},"_canAutoSubmit":false,"_shouldShowDisplayTitleInFeedback":true,"_shouldUseIndividualItemFeedback":false,"_useCustomItemPrefix":false,"_selectable":4,"_isRandom":true,"_shouldDisplayAttempts":false,"_attempts":1,"_useQuestionBank":false,"_interactionLabel":{"_complete":{"label":"Select all that apply from the options below.","icon":"finger-tap"},"_incomplete":{"icon":"finger-tap","label":"Select all that apply from the options below."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":true,"_links":{"_isEnabled":false},"title":"MCQ Title","_evolveTags":[],"_updatedAt":"2020-05-25T14:24:32.564Z","_createdAt":"2019-09-12T10:17:42.649Z","_type":"component","_updatedBy":"599fe39e0f59f2cd39837a48"},{"_id":"5d7a1b465c0c4049c5854e01","_component":"text","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e00","__v":0,"_refId":"59ad6cf10f090be73644f877","body":"<p>In the next section you&#39;ll take a look at how emotional intelligence plays into different situations.</p>","instruction":"","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_interactionLabel":{"_complete":{"icon":"arrow-right-circle","label":"Select the arrow below to continue."},"_incomplete":{"icon":"arrow-right-circle","label":"Select the arrow below to continue."},"_location":"after instruction"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Text Title","_evolveTags":[],"_updatedAt":"2020-11-12T10:03:32.726Z","_createdAt":"2019-09-12T10:17:42.775Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e5f","_component":"linkedOpenInput","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e5e","__v":0,"_refId":"5a8595e6ffcc6c2882349d64","body":"","instruction":"","placeholder":"Type here...","_classes":"","ariaLabel":"","feedbackMessage":"<p style=\"text-align: center;\">Your reflections have been saved and are ready to download.</p>","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":true},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_linkedOpenInputAnswerTextColor":"transparent","_linkedOpenInputAnswerBackgroundColor":"transparent","_minimumHeight":150,"_hasMinimumHeight":true,"_isAssignable":false,"feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldDisplayFeedbackInline":false,"_shouldShowDisplayTitleInFeedback":true,"_canShowFeedback":true,"_clearButton":"Clear","_saveSuccessMessage":"Saved","_saveButton":"Save","_isAlwaysEnabled":true,"_items":[{"itemIndex":0,"_linkedOpenInputId":"5780ddae41b6a53e2f3466d9","_id":"5b757c9a284f517bba4d75ad","_linkedAnswerLabelText":"Your Previous Reflections:","_navigateToLinkedButtonText":"Take me to the open input","_linkedIncompleteMessage":"Please answer the open input first"}],"_interactionLabel":{"_complete":{"label":"Record your updated reflections on these questions, as well as your planned next steps, in the box below. 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How can boosting your emotional intelligence benefit your team and organisation?","_refId":"59ad69ac0f090be73644f86f","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":true},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_feedback":{"_shouldUseGlobalCorrectFeedback":false,"_incorrect":{"_shouldUseGlobalIncorrectFeedback":false,"final":"<p><strong>That&#39;s not quite right.</strong> People with emotional intelligence don&#39;t engage in exploitative behaviours - quite the opposite.&nbsp;</p><p><br></p><p>Emotionally intelligent people often have insight into others&#39; inner worlds. For instance, an appreciation of what motivates someone allows you to be targeted with how you support and enhance their performance.</p><p><br></p><p>Emotional intelligence also lets you make a more balanced assessment of your own and others&#39; strengths and weaknesses. This is because it helps to counter both arrogance and a lack of self-confidence. Allocating work according to strengths and motivations is one way to increase productivity and happiness.</p><p><br></p><p>High team productivity is often dependent on effective communication. By being a good listener and showing compassion and tact, you lay the foundation for conversations that drive productivity within a team.</p>","notFinal":"<p>That&#39;s not quite right; reset and have another go.</p>"},"_partlyCorrect":{"_shouldUseGlobalPartlyCorrectFeedback":false,"notFinal":"<p>That&#39;s partly right; reset and have another go.</p>","final":"<p><strong>That&#39;s partly right.&nbsp;</strong>People with emotional intelligence don&#39;t engage in exploitative behaviours - quite the opposite.&nbsp;</p><p><br></p><p>Emotionally intelligent people often have insight into others&#39; inner worlds. For instance, an appreciation of what motivates someone allows you to be targeted with how you support and enhance their performance.</p><p><br></p><p>Emotional intelligence also lets you make a more balanced assessment of your own and others&#39; strengths and weaknesses. This is because it helps to counter both arrogance and a lack of self-confidence. Allocating work according to strengths and motivations is one way to increase productivity and happiness.</p><p><br></p><p>High team productivity is often dependent on effective communication. By being a good listener and showing compassion and tact, you lay the foundation for conversations that drive productivity within a team.</p>"},"_correctGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"_position":"right"},"_incorrectFinalGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"_position":"right"},"_incorrectNotFinalGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"_position":"right"},"_partlyCorrectFinalGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"_position":"right"},"_partlyCorrectNotFinalGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"_position":"right"},"correct":"<p><strong>Yes, that&#39;s right</strong>. People with emotional intelligence don&#39;t engage in exploitative behaviours - quite the opposite.&nbsp;</p><p><br></p><p>Emotionally intelligent people often have insight into others&#39; inner worlds. For instance, an appreciation of what motivates someone allows you to be targeted with how you support and enhance their performance.</p><p><br></p><p>Emotional intelligence also lets you make a more balanced assessment of your own and others&#39; strengths and weaknesses. This is because it helps to counter both arrogance and a lack of self-confidence. Allocating work according to strengths and motivations is one way to increase productivity and happiness.</p><p><br></p><p>High team productivity is often dependent on effective communication. By being a good listener and showing compassion and tact, you lay the foundation for conversations that drive productivity within a team.</p>"},"_shouldDisplayFeedbackInline":false,"_feedbackInlineStyles":{"_buttonAlignment":"center","_iconAlignment":"center","_bodyTextAlignment":"center","_titleTextAlignment":"center","_isEnabled":false},"_feedbackNavigation":{"_incorrectNotFinal":{"_isEnabled":false},"_incorrect":{"_isEnabled":false},"_partlyCorrectNotFinal":{"_isEnabled":false},"_partlyCorrect":{"_isEnabled":false},"_correct":{"_isEnabled":false}},"_items":[{"text":"You&#39;ll be able to motivate and support team members to perform at their best.","_id":"59ad688f0f090be73644f867","itemIndex":0,"_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true},{"text":"Your team can share out work based on a realistic evaluation of each others&#39; strengths.","_id":"59ad68920f090be73644f868","itemIndex":1,"_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true},{"text":"Your team will work more productively together.","_id":"59ad68950f090be73644f869","itemIndex":2,"_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":true},{"text":"You&#39;ll find it easier to persuade your team to do what you want.","_id":"59ad68980f090be73644f86a","itemIndex":3,"_feedbackGraphic":{"_position":"right","srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldBeSelected":false}],"_questionGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_shouldUseQuestionGraphic":false,"_itemsPerRow":{"desktop":2,"tablet":2,"mobile":1},"_canAutoSubmit":false,"_shouldShowDisplayTitleInFeedback":true,"_shouldUseIndividualItemFeedback":false,"_useCustomItemPrefix":false,"_selectable":4,"_isRandom":true,"_shouldDisplayAttempts":false,"_attempts":1,"_useQuestionBank":false,"_interactionLabel":{"_complete":{"label":"Select all that apply from the options below.","icon":"finger-tap"},"_incomplete":{"icon":"finger-tap","label":"Select all that apply from the options below."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":true,"_links":{"_isEnabled":false},"title":"MCQ Title","_evolveTags":[],"_updatedAt":"2020-05-25T14:24:32.916Z","_createdAt":"2019-09-12T10:17:42.676Z","_type":"component","_updatedBy":"599fe39e0f59f2cd39837a48"},{"_id":"5d7a1b465c0c4049c5854e08","_component":"media","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e07","__v":0,"_refId":"59ae7ed60f090be73644f884","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":true},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_transcript":{"_shouldOpenTranscriptInPopup":false,"_shouldNotDisplayTitleInPopup":false,"body":"<p dir=\"ltr\"><strong>Diana [to self]</strong>: Andrew hasn&rsquo;t been himself lately. He&rsquo;s punctual and hitting deadlines, but he&rsquo;s stopped eating lunch with the team and I&rsquo;ve noticed bags under his eyes. I can tell something&rsquo;s not quite right. I&rsquo;ve asked him to have a coffee with me to see if I can get to the bottom of it.&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: It feels like ages since we had a proper catch-up, Andrew. How are things - how are the children?</p><p><br></p><p dir=\"ltr\"><strong>Andrew</strong>: Yeah, they&rsquo;re great! Nicola is loving her new school and Olly is already walking, believe it or not.&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: Wow - it feels like it was just yesterday that you posted those photos of baby Olly at the hospital. Time flies!</p><p><br></p><p dir=\"ltr\"><strong>Andrew</strong>: You&rsquo;re telling me!&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: And what about you? How are you getting on? I know it&rsquo;s been quite intense with the run-up to year-end.&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Andrew [hesitant]</strong>: No... yeah, all good here. It&rsquo;s been a bit hectic, but we&rsquo;re all in the same boat, right? Nothing I can&rsquo;t handle.</p><p><br></p><p dir=\"ltr\"><strong>Diana [to self]</strong>: Hmmmm. He hesitated there. It felt like he was about to tell me something, then changed his mind. I think I&rsquo;ll give him another chance to open up.</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: Part of the reason I&rsquo;m asking is I know I can get a little distant when we&rsquo;re pushing to hit a target. I get so focused on the big picture that I occasionally lose sight of what&rsquo;s happening right in front of me. Are you sure everything&rsquo;s okay? It sounded like you were about to tell me something.&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Andrew [hesitant]</strong>: Well, there is something. Sarah lost her job last month... so money is tight. I haven&rsquo;t told anyone, and I&rsquo;ve been putting a brave face on it. But, honestly? I don&rsquo;t know how we&rsquo;ll get by on one salary. Combined with everything that&rsquo;s going on here, it just feels kind of overwhelming. I can&rsquo;t remember the last time I got a proper night&rsquo;s sleep.</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: I&rsquo;m so sorry to hear that, Andrew. Why didn&rsquo;t you say anything sooner?&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Andrew</strong>: I guess I didn&rsquo;t want to be a burden. This is our busiest time of year, and everyone&rsquo;s dealing with their own stuff. It didn&rsquo;t seem fair to ask for special treatment if it meant somebody else would have to pick up the slack.&nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: I understand. You probably don&rsquo;t know this - not many people do - but that couple of weeks I was off last year? I was signed off with stress. I&rsquo;d taken on too much and it all just caught up with me. The crazy thing is I saw it coming. I knew I was headed for a crash, but I kept telling myself I was too busy to take time away from the office, that people were relying on me. Looking back, I think I mostly just didn&rsquo;t want any of you to think of me differently, you know?</p><p><br></p><p dir=\"ltr\"><strong>Andrew</strong>: Yeah, I think that&rsquo;s definitely part of it for me, too. Maybe I could take some time off after year-end? &nbsp;</p><p><br></p><p dir=\"ltr\"><strong>Diana</strong>: Only you can know what&rsquo;s right for you. But I don&rsquo;t want you to worry about us with everything you&rsquo;ve got going on at home. If you need to take a few days before then, just let me know and we can work something out.&nbsp;</p><p><br></p><p><strong>Andrew</strong>: Thanks Diana. That means a lot.&nbsp;</p>","button":"Transcript"},"_audio":{"ariaLabel":"","_buttonText":"AD","_isEnabled":false},"_media":{"_isExternalLink":false,"mp4":{"_type":"video","_extension":"mp4","_id":"5dfcdbe871e5916fa6d9b699"},"mobileMp4":{"_id":"5dfcdbee71e5916fa6d9b69a","_extension":"mp4","_type":"video"},"_shouldAutoPlay":false,"_shouldHidePlayerControls":false,"_shouldHidePlayButton":false,"poster":null},"_setCompletionOn":"play","_interactionLabel":{"_complete":{"label":"Select the play button to begin.","icon":"clapboard-play"},"_incomplete":{"label":"Select the play button to begin.","icon":"clapboard-play"},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Media Title","_evolveTags":[],"_updatedAt":"2020-05-25T14:24:34.187Z","_createdAt":"2019-09-12T10:17:42.905Z","_type":"component","_updatedBy":"599fe39e0f59f2cd39837a48"},{"_id":"5d7a1b475c0c4049c5854e41","_component":"branching","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e40","__v":0,"instruction":"","ariaLabel":"","_classes":"","_refId":"5ae83483de72f26ef7fc7fef","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"slow","_scaleIn":{"_from":0,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":true},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_itemsPerRow":{"desktop":1,"tablet":1,"mobile":1},"_items":[{"_id":"59afba870f090be73644f8b6","body":"<p>As you help Susannah choose what to say or do, you&#39;ll see exactly what impact those choices have. There are 50 points up for grabs, so make those decisions wisely!</p><p><br></p><p><strong>Ready to begin?</strong></p>","itemIndex":0,"instruction":"","_editorColor":"#666666","_editorPosition":{"y":382,"x":8},"_options":[{"_id":"5ab143bd4bab067452d61a5f","_itemId":"59afbb6d0f090be73644f8b8","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Let's get going!"}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":0,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":true,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_gif":{"src":{"_type":"image","_extension":"gif","_id":"5ab26e524bab067452d61a64"}},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d369ac8151844465d0687"}},"_mediaType":"image"},{"instruction":"<strong>How should Susannah start the meeting?</strong>","_id":"59afbb6d0f090be73644f8b8","body":"<p>It&#39;s time for the brainstorming session, and the team are slowly trickling into the room. A couple of people are dialing in from home, so Susannah opens her laptop and starts a group call. While she&#39;s getting set up, the team begin to settle in around her. Jorge and Louise are making jokes and discussing their plans for the weekend, and Brian is quietly making notes on his phone.&nbsp;</p>","itemIndex":1,"_editorColor":"#666666","_editorPosition":{"y":348,"x":317},"_options":[{"_id":"59afbb9d0f090be73644f8b9","_itemId":"5aea2cc4de72f26ef7fc801b","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":10,"optionText":"Ask how everyone is doing. It's been weeks since she last caught up with the team, so it's worth taking a few minutes to check in and see how they're getting on."},{"_id":"59afbbad0f090be73644f8ba","_itemId":"5aaba1501fc6266e6f05ca6e","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":5,"optionText":"Ask Brian if everything is okay. He's not usually so quiet and withdrawn, and she's worried something might be troubling him."},{"_itemId":"5aea2cbade72f26ef7fc801a","_id":"59afbbb80f090be73644f8bb","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Get straight down to business. The team have already been briefed on the project, and she wants to make the most of the limited time they have available. 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She&#39;s already jotted down a few ideas for the campaign, but wants to hear suggestions from the team before sharing them with the group.&nbsp;</p><p><br></p><p>Louise is the first to chime in, outlining a concept that is remarkably similar to one that Susannah had come up with herself. Jorge immediately throws his support behind Louise&#39;s suggestion, but the rest of the team are more muted in their response.&nbsp;</p>","_id":"5aaac21f1fc6266e6f05ca43","_editorColor":"#666666","_editorPosition":{"y":387,"x":1101},"_options":[{"_id":"5aaac25e1fc6266e6f05ca48","_itemId":"5aaac2271fc6266e6f05ca44","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":10,"optionText":"'Thanks for your contribution, Louise. If you jot it down on one of these post-its, we'll come back to it later. Now, who else has an idea they'd like to share?'"},{"_itemId":"5aaac22e1fc6266e6f05ca45","_id":"5aaac2601fc6266e6f05ca49","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":5,"optionText":"'Based on how quiet you all are, I can tell that you're not completely sold on Louise's idea. Does anyone have any other suggestions?'"},{"_id":"5aaac2611fc6266e6f05ca4a","_itemId":"5aaac2321fc6266e6f05ca46","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"'That's a great suggestion, Louise! I was actually thinking of something along those lines myself. Before we move on, would anyone like to suggest an alternative?'"}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":30,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":true,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d36e5c8151844465d068c"}},"_mediaType":"image"},{"instruction":"","itemIndex":3,"body":"<p>This is a good approach. It&#39;s important for Susannah to recognise that just because the other members of the team may be less forthcoming than Louise and Jorge, that doesn&#39;t mean they don&#39;t have valuable insights to contribute. By thanking Louise for her contribution and promising to return to it later, she gently encourages others to speak up.</p><p><br></p><p>While the group&#39;s silence in response to Louise&#39;s proposal could be interpreted as disapproval or indifference, this isn&#39;t necessarily the case. Jumping to that conclusion might make Louise less likely to share her opinions in the future, and could lead to conflict within the team.&nbsp;</p><p><br></p><p>Even though Louise and Susannah have similar ideas for the campaign, Susannah would be wise to keep this to herself for now. 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It&#39;s important for Susannah to recognise that just because the other members of the team may be less forthcoming than Louise and Jorge, that doesn&#39;t mean they don&#39;t have valuable insights to contribute. By thanking Louise for her contribution and promising to return to it later, she gently encourages others to speak up.</p><p><br></p><p>While the group&#39;s silence in response to Louise&#39;s proposal could be interpreted as disapproval or indifference, this isn&#39;t necessarily the case. Jumping to that conclusion might make Louise less likely to share her opinions in the future, and could lead to conflict within the team.&nbsp;</p><p><br></p><p>Even though Louise and Susannah have similar ideas for the campaign, Susannah would be wise to keep this to herself for now. 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It&#39;s important for Susannah to recognise that just because the other members of the team may be less forthcoming than Louise and Jorge, that doesn&#39;t mean they don&#39;t have valuable insights to contribute. By thanking Louise for her contribution and promising to return to it later, she gently encourages others to speak up.</p><p><br></p><p>While the group&#39;s silence in response to Louise&#39;s proposal could be interpreted as disapproval or indifference, this isn&#39;t necessarily the case. Jumping to that conclusion might make Louise less likely to share her opinions in the future, and could lead to conflict within the team.&nbsp;</p><p><br></p><p>Even though Louise and Susannah have similar ideas for the campaign, Susannah would be wise to keep this to herself for now. 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Talia, one of the remote workers, puts forward an idea that really resonates with the group. Even Jorge, who minutes ago was fully behind Louise&#39;s suggestion, seems excited about the potential of the new concept. Brian has become quite animated, too.</p><p><br></p><p>The only person who isn&#39;t convinced is Louise. She thinks Talia&#39;s plan will come in over budget, and she&#39;s sitting back in her chair with her arms folded. Susannah knows that Talia&#39;s proposal is sound, but she&#39;s worried about alienating Louise, who has more experience managing projects on this scale.</p>","_id":"5aaac3d11fc6266e6f05ca4b","instruction":"<strong>What should Susannah do?</strong>","_editorColor":"#666666","_editorPosition":{"y":372,"x":2144},"_options":[{"_itemId":"5aaac40f1fc6266e6f05ca4c","_id":"5aab8d811fc6266e6f05ca52","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":10,"optionText":"Encourage the team to build on Talia's idea, but schedule in some time to discuss Louise's concerns in private."},{"_id":"5aab8d821fc6266e6f05ca53","_itemId":"5aaac4131fc6266e6f05ca4d","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":5,"optionText":"Empathise with Louise, and ask her to share her concerns about Talia's proposal in more detail."},{"_itemId":"5aaac4161fc6266e6f05ca4e","_id":"5aab8d831fc6266e6f05ca54","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Gently point out that Louise is being a little defensive, and encourage her to get on board with Talia's proposal."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":50,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":true,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d3719c8151844465d0690"}},"_mediaType":"image"},{"instruction":"","_id":"5aaac40f1fc6266e6f05ca4c","body":"<p>Yes, this is the most constructive approach here. Part of emotional intelligence is about recognising emotions in others. While Louise expresses concern about the cost of Talia&#39;s proposal, her body language suggests defensiveness and disengagement. Given how warmly Talia&#39;s idea was received in comparison to her own, it wouldn&#39;t be surprising if Louise took it personally.&nbsp;</p><p><br></p><p>Without speaking to Louise one-to-one, it might be difficult for Susannah to determine whether her concerns about Talia&#39;s proposal are based on an objective assessment of the facts. For this reason, her best bet would be to catch up with Louise in private at the end of the meeting, rather than putting her on the spot in front of the team.</p>","itemIndex":7,"_editorColor":"#2ECC71","_editorPosition":{"y":262,"x":2848},"_options":[{"_itemId":"5aab8f1a1fc6266e6f05ca55","_id":"5aabc5401fc6266e6f05ca89","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"See what happens next."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":60,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d3726c8151844465d0691"}},"_mediaType":"image"},{"instruction":"","_id":"5aaac4131fc6266e6f05ca4d","body":"<p>This isn&#39;t quite right. Part of emotional intelligence is about recognising emotions in others. While Louise expresses concern about the cost of Talia&#39;s proposal, her body language suggests defensiveness and disengagement. Given how warmly Talia&#39;s idea was received in comparison to her own, it wouldn&#39;t be surprising if Louise took it personally.&nbsp;</p><p><br></p><p>Without speaking to Louise one-to-one, it might be difficult for Susannah to determine whether her concerns about Talia&#39;s proposal are based on an objective assessment of the facts. 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Part of emotional intelligence is about recognising emotions in others. While Louise expresses concern about the cost of Talia&#39;s proposal, her body language suggests defensiveness and disengagement. Given how warmly Talia&#39;s idea was received in comparison to her own, it wouldn&#39;t be surprising if Louise took it personally.&nbsp;</p><p><br></p><p>Without speaking to Louise one-to-one, it might be difficult for Susannah to determine whether her concerns about Talia&#39;s proposal are based on an objective assessment of the facts. For this reason, her best bet would be to catch up with Louise in private at the end of the meeting, rather than putting her on the spot in front of the team.</p>","itemIndex":9,"_editorColor":"#E74C3C","_editorPosition":{"y":573,"x":2847},"_options":[{"_itemId":"5aab8f1a1fc6266e6f05ca55","_id":"5aabc74c1fc6266e6f05ca8c","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"See what happens next."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":60,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_gif":{"src":{"_id":"5ab270cf4bab067452d61a65","_extension":"gif","_type":"image"}},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d373bc8151844465d0693"}},"_mediaType":"image"},{"_id":"5aab8f1a1fc6266e6f05ca55","body":"<p>As a result of her one-to-one with Susannah, Louise realises her criticism of Talia&#39;s proposal wasn&#39;t entirely fair. To make amends, she volunteers to work with Talia to help bring her idea to life.&nbsp;</p><p><br></p><p>The pair make a great team. Talia thrives under the mentorship of her more experienced colleague, and Louise appreciates the fresh perspective Talia brings to day-to-day tasks.</p><p><br></p><p>Everything is running like clockwork until the project hits a snag. Jake, one of the agency&#39;s freelancers, falls ill a week before the campaign is due to go live, and Talia and Louise are left in the lurch. There&#39;s a chance Jake will be back on his feet in a couple of days, but they&#39;re worried they may miss the deadline for the project. They bring the issue to Susannah to see what she recommends.&nbsp;</p>","itemIndex":10,"instruction":"<strong>How should Susannah respond?</strong>","_editorColor":"#666666","_editorPosition":{"y":372,"x":3428},"_options":[{"_itemId":"5aab8f201fc6266e6f05ca56","_id":"5aab8f421fc6266e6f05ca59","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":10,"optionText":"Reassure Talia and Louise that these things happen, but encourage them to find an immediate replacement for Jake."},{"_id":"5aab8f431fc6266e6f05ca5a","_itemId":"5aab8f231fc6266e6f05ca57","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":5,"optionText":"Tell Talia and Louise not to panic. They can wait and see if Jake recovers, and reassess the situation in a few days' time."},{"_itemId":"5aab8f281fc6266e6f05ca58","_id":"5aab8f451fc6266e6f05ca5b","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Take over as project lead and immediately start contacting other freelancers to find a replacement for Jake."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":70,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":true,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d3749c8151844465d0694"}},"_mediaType":"image"},{"itemIndex":11,"body":"<p>This is a good call. Emotionally intelligent people don&#39;t panic when things go wrong. They know how to adapt to changes in their environment, and they don&#39;t react impulsively in emotionally charged situations. When they do act, they act decisively, before they are forced to by circumstance. Even though the loss of one freelancer may not seem like a major setback, it&#39;s important for Susannah to be proactive in addressing the problem, rather than simply hoping it will go away.</p><p><br></p><p>While it might be tempting for her to step in and &#39;fix&#39; everything, this will ultimately have a detrimental impact on Talia and Louise&#39;s confidence, preventing them from learning from the situation. </p>","_id":"5aab8f201fc6266e6f05ca56","instruction":"","_editorColor":"#2ECC71","_editorPosition":{"y":211,"x":4015},"_options":[{"_itemId":"5aab90291fc6266e6f05ca5c","_id":"5aabcbba1fc6266e6f05ca91","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"See what happens next."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":80,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d3756c8151844465d0695"}},"_mediaType":"image"},{"instruction":"","itemIndex":12,"body":"<p>This might not be the best response. Emotionally intelligent people don&#39;t panic when things go wrong. They know how to adapt to changes in their environment, and they don&#39;t react impulsively in emotionally charged situations. When they do act, they act decisively, before they are forced to by circumstance. 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While it might be tempting for Susannah to step in and &#39;fix&#39; everything, this will ultimately have a detrimental impact on Talia and Louise&#39;s confidence, preventing them from learning from the situation.</p><p><br></p><p>Emotionally intelligent people don&#39;t panic when things go wrong. They know how to adapt to changes in their environment, and they don&#39;t react impulsively in emotionally charged situations. When they do act, they act decisively, before they are forced to by circumstance. Even though the loss of one freelancer may not seem like a major setback, it&#39;s important for Susannah to be proactive in addressing the problem, rather than simply hoping it will go away.</p>","_id":"5aab8f281fc6266e6f05ca58","instruction":"","_editorColor":"#E74C3C","_editorPosition":{"y":545,"x":4019},"_options":[{"_itemId":"5aab90291fc6266e6f05ca5c","_id":"5aabd8dc1fc6266e6f05ca98","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"See what happens next."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":80,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d376bc8151844465d0697"}},"_mediaType":"image"},{"itemIndex":14,"body":"<p>Despite the setback, Talia and Louise get the project over the line with a little help from the rest of the team. The campaign proves to be a huge success and, a few months later, the client gets back in touch to commission more work.</p><p><br></p><p>Before they get started on the new project, Susannah schedules a catch-up with Talia and Louise to review their working relationship. She wants to understand where their individual strengths lie, and how she can better support them as a manager.&nbsp;</p><p><br></p><p>The meeting goes well and they agree to change a few of their working practices going forward. They&#39;re just about to wrap up when Talia provides some unexpected feedback. She feels that Susannah isn&#39;t always approachable, and often seems too busy to quality-check the team&#39;s work.</p><p><br></p><p>Susannah is a little annoyed by this. She always tries to make herself available to her colleagues, even when it means putting in extra hours in the evenings.&nbsp;</p>","_id":"5aab90291fc6266e6f05ca5c","instruction":"<strong>How should Susannah respond?</strong>","_editorColor":"#666666","_editorPosition":{"y":331,"x":4507},"_options":[{"_id":"5aab90f91fc6266e6f05ca5d","_itemId":"5aab90fd1fc6266e6f05ca60","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":10,"optionText":"Take a deep breath, then ask what she could do differently to make things better. Listen attentively to what Talia has to say, and avoid the temptation to interject."},{"_itemId":"5aab91041fc6266e6f05ca61","_id":"5aab90fb1fc6266e6f05ca5e","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":5,"optionText":"Admit that there may be some truth to Talia's feedback, promising to make an effort to be more available in the future."},{"_id":"5aab90fc1fc6266e6f05ca5f","_itemId":"5aab91071fc6266e6f05ca62","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Explain that, while she understands how Talia feels, she may be overstating the problem. After all, she was the one Louise and Talia turned to when they needed a replacement for Jake."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":90,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":true,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_gif":{"src":{"_type":"image","_extension":"gif","_id":"5ab270cf4bab067452d61a65"}},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d377bc8151844465d0698"}},"_mediaType":"image"},{"instruction":"","itemIndex":15,"body":"<p>This is a good response. Just because someone is emotionally intelligent, that doesn&#39;t mean they never experience anger, frustration or sadness. The difference is that, rather than allowing such negative emotions to dictate their behaviour, these people acknowledge how they are feeling and pause before rushing to action.&nbsp;</p><p><br></p><p>Although Susannah may think Talia&#39;s characterisation of her is unfair or unfounded, it&#39;s important that she doesn&#39;t respond aggressively or defensively. Given Talia is one of the quieter members of the team, and she already considers Susannah to be unapproachable, it must have taken a lot of courage for her to speak up.&nbsp;</p><p><br></p><p>By the same token, Susannah should avoid the temptation to jump straight to a solution. She&#39;s taken aback by Talia&#39;s feedback, so it&#39;s crucial for her to dig a little deeper in order to understand what she can do differently. &nbsp;</p>","_id":"5aab90fd1fc6266e6f05ca60","_editorColor":"#2ECC71","_editorPosition":{"y":167,"x":4830},"_options":[{"_id":"5aabf6771fc6266e6f05caac","_itemId":"5aabf23e1fc6266e6f05caa4","_textColor":"transparent","_backgroundColor":"transparent","_shouldHideOption":false,"_automaticallySelectOnTimerEnd":false,"_scoreRequired":0,"_score":0,"optionText":"Let's reflect."}],"linkButtonText":"Link Button Text","_linkType":"none","_progressMilestonePercentage":95,"_isScoreItem":false,"_isCorrectItem":false,"_isInitialItem":false,"_timerDuration":20,"_hasTimer":false,"_shouldRandomiseOptions":false,"_itemLayout":"top","_hideOptionsUntilMediaEnd":false,"_canAutoPlay":false,"_youtube":{"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false},"_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_gif":{"src":{"_id":"5ab270cf4bab067452d61a65","_extension":"gif","_type":"image"}},"_video":{"_transcript":{"button":"Open transcript"}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3d3786c8151844465d0699"}},"_mediaType":"image"},{"itemIndex":16,"body":"<p>This may not be the best response. Just because someone is emotionally intelligent, that doesn&#39;t mean they never experience anger, frustration or sadness. The difference is that, rather than allowing such negative emotions to dictate their behaviour, these people acknowledge how they are feeling and pause before rushing to action.&nbsp;</p><p><br></p><p>Although Susannah may think Talia&#39;s characterisation of her is unfair or unfounded, it&#39;s important that she doesn&#39;t respond aggressively or defensively. Given Talia is one of the quieter members of the team, and she already considers Susannah to be unapproachable, it must have taken a lot of courage for her to speak up.&nbsp;</p><p><br></p><p>By the same token, Susannah should avoid the temptation to jump straight to a solution. 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Taking a few minutes to catch up with the team at the beginning of the session will help break the ice. It allows everyone to contribute to the discussion in a context where the stakes are perceivably lower, creating an environment where people feel comfortable speaking up.&nbsp;</p><p><br></p><p>While the impulse to see if Brian is okay is understandable, a team meeting isn&#39;t necessarily the best place for Susannah to raise her concerns. A better course of action would be to look out for changes in Brian&#39;s demeanour over the course of the session, and schedule a separate meeting with him in private.&nbsp;</p><p><br></p><p>Even though she&#39;s under pressure to hit a deadline, making time for her team now could pay dividends in the long run. 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Practice makes perfect, so next time you&#39;re with other people, have a go at putting these tips into action and see how your confidence improves.&nbsp;</p>","_range":{"_max":3,"_min":0}},{"feedback":"<p>It&#39;s good to see you&#39;re already feeling some level of confidence in this area. Next time you&#39;re around other people, try some of the tips suggested above and see what happens.&nbsp;</p>","_id":"59aea3b70f090be73644f897","itemIndex":1,"_range":{"_max":7,"_min":4}},{"feedback":"<p>You&#39;re already confident in this area - that&#39;s great! Are any of the tips suggested above different to how you usually approach this? If so, perhaps give something new a try next time and see what the results are.&nbsp;</p>","itemIndex":2,"_id":"59aea3c10f090be73644f898","_range":{"_max":10,"_min":8}}],"_shouldDisplayFeedbackInline":false,"_shouldShowDisplayTitleInFeedback":true,"_hideFeedbackIcon":false,"_labels":{"_selected":"Selected","_max":"Highly confident","_min":"Not confident"},"_step":1,"_range":{"_max":10,"_min":0},"_interactionLabel":{"_complete":{"icon":"graph","label":"Indicate your current confidence level using the slider below."},"_incomplete":{"icon":"graph","label":"Indicate your current confidence level using the slider below."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Confidence Slider 3","_evolveTags":[],"_updatedAt":"2020-02-11T20:03:24.432Z","_createdAt":"2019-09-12T10:17:43.271Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e3a","_component":"media","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e39","__v":0,"_refId":"59aebee70f090be73644f8ad","instruction":"","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":true},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_transcript":{"button":"Transcript","body":"<p><strong>[Jingle plays]</strong></p><p><br></p><p dir=\"ltr\"><strong>Anna Daptor: </strong>Hello there, lovely listeners. It&#39;s me Anna Daptor, 101 FM&rsquo;s resident fixer of your management problems. Today, we&#39;re focusing on emotional intelligence. It&rsquo;s easy to judge others for a lack of emotional intelligence - but how aware of your own EQ are you really? Let&#39;s take our first caller. Who&#39;s on the line? &nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:</strong> Hello Anna, I&#39;m Vivienne. I&#39;m having a bit of a tough time at work at the moment, and I&#39;d really like your help.</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:&nbsp;</strong>That&rsquo;s what I&rsquo;m here for, Vivienne. Tell me more about your situation.</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:</strong> Well, I&rsquo;m a sales manager at a large multinational, and I&rsquo;ve been feeling a lot of pressure lately. The end of the quarter is just around the corner, and we&rsquo;re nowhere near hitting our target. The problem is, I think I&rsquo;m starting to take it out on my team. The other day, when a new-start needed help with a proposal, I snapped at him and said I was too busy. I didn&rsquo;t mean to be so abrupt, but I couldn&rsquo;t stop myself. I&rsquo;m worried about the effect it will have on morale if I don&rsquo;t learn to control my emotions. &nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor</strong><strong>:</strong> First of all Vivienne, I want to congratulate you!</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne</strong><strong>:</strong> Congratulate me? For what?</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor</strong><strong>:</strong> For recognising that there&rsquo;s a problem here. That&rsquo;s not easy to do - and it&rsquo;s a difficult situation overall. I have a few pointers that I&rsquo;ll share with you after the break. Listeners, if you have any advice for Vivienne, then text or tweet in your thoughts now. &nbsp;</p>","_shouldNotDisplayTitleInPopup":false,"_shouldOpenTranscriptInPopup":false},"_audio":{"ariaLabel":"This button will play an audio description of the video","_buttonText":"AD","_isEnabled":false},"_media":{"_isExternalLink":false,"mp4":{"_type":"video","_extension":"mp4","_id":"5e2dacfa71e5916fa6d9e333"},"_shouldAutoPlay":false,"_shouldHidePlayerControls":false,"_shouldHidePlayButton":false},"_setCompletionOn":"play","_interactionLabel":{"_complete":{"icon":"volume","label":"Select the play button to listen to the show."},"_incomplete":{"label":"Select the play button to listen to the show.","icon":"volume"},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Media Title","_evolveTags":[],"_updatedAt":"2020-05-25T14:24:34.471Z","_createdAt":"2019-09-12T10:17:43.596Z","_type":"component","_updatedBy":"599fe39e0f59f2cd39837a48"},{"_id":"5d7a1b475c0c4049c5854e13","_component":"text","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e12","__v":0,"body":"<p>In the next section, you&#39;ll get some tips for developing your skills relating to emotional intelligence.</p>","instruction":"","_refId":"59ae9bfa0f090be73644f891","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_interactionLabel":{"_complete":{"icon":"arrow-right-circle","label":"Select the arrow below to continue."},"_incomplete":{"icon":"arrow-right-circle","label":"Select the arrow below to continue."},"_location":"after instruction"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Text Title","_evolveTags":[],"_updatedAt":"2020-11-12T10:03:49.983Z","_createdAt":"2019-09-12T10:17:43.014Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e2d","_component":"narrative","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e2c","__v":0,"instruction":"","ariaLabel":"","_classes":"","_refId":"5af30f5bde72f26ef7fc80ad","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"slow","_scaleIn":{"_from":0,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideIn":true},"_canPulsate":true,"_items":[{"body":"<p>Demonstrating your genuine interest in other people is a great way to develop and improve relationships. This can take different forms, but might look like investing in their development, offering support or asking about their professional and personal interests.</p><p><br></p><p>The key is sincerity - don&#39;t attempt to feign interest - people can easily see through this and it&#39;ll reflect badly on you and damage those relationships.</p>","itemIndex":0,"_id":"59ae7cf90f090be73644f87c","title":"<strong>Take a genuine interest in others</strong>","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e394cdb71e5916fa6d9f295"}}},{"title":"<strong>Be a trusted contact</strong>","body":"<p>Nothing destroys a relationship faster than breaking someone&#39;s trust.&nbsp;</p><p><br></p><p>Trust is built over time. Be genuine in your sentiments, keep promises and safeguard sensitive information and you&#39;ll gradually prove yourself trustworthy and reliable.</p><p><br></p><p>Avoid gossiping, and even better, take an active stand against it. You&#39;ll be seen as someone who is conscientious, professional and caring.</p>","_id":"59ae7cf90f090be73644f87d","itemIndex":1,"_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e394ce771e5916fa6d9f296"}}},{"title":"<strong>Perfect your small talk</strong>","body":"<p>It might seem unimportant, but actually small talk is a useful tool in building rapport and deepening relationships. Start by making an observation (the weather is a classic!) or by asking open questions on common topics such as jobs, hobbies and holidays. Often these initial chats lead down avenues you didn&apos;t anticipate!</p><p><span class=\"fr-deletable ev-icon ev-icon-null ev-inline-icon\">&#xA0;</span>&#xA0;</p><p>Don&apos;t overlook the non-verbal signals. Smile, make eye contact and stay focused on them to show you&apos;re interested and engaged. If your body language or actions suggest that you&apos;d rather be doing something else, you&apos;ll miss the opportunity to build rapport and potentially cause damage to the relationship.</p>","itemIndex":2,"_id":"59ae7c360f090be73644f87b","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e394cf571e5916fa6d9f297"}}},{"itemIndex":3,"_id":"5dfb5e0071e5916fa6d9b54e","title":"<strong>Keep in touch with your network </strong>","body":"<p>Being able to cultivate a mutually-beneficial professional network demonstrates emotional intelligence. Here are some tips for reviewing, growing and managing your network.</p><p><br></p><ul><li><strong>Review:&nbsp;</strong>What existing connections could you nurture? Where are the gaps in your network? Who would you like to meet?&nbsp;</li><li><strong>Grow:&nbsp;</strong>You might decide to attend two networking events per quarter, or arrange catch-up calls with five existing contacts each month, for instance.</li><li><strong>Manage:&nbsp;</strong>Use tools, websites and apps to stay on top of your network, like Twitter lists and apps such as Buffer or HootSuite.</li></ul>","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e394d0071e5916fa6d9f298"}}},{"title":"<strong>Become culturally savvy</strong>","_id":"5dfb60dc71e5916fa6d9b580","itemIndex":4,"body":"<p>Emotionally intelligent people are sensitive to cultural and language differences. Here are some steps to take when you&#39;re meeting people from a different background or &#39;group&#39;.</p><p><br></p><ul><li>Start with face-to-face conversations when building relationships in cross-cultural teams.</li><li><p>Research their culture so you&#39;re aware of shared and different values and expectations.</p></li><li>Avoid language or actions that may be misunderstood or not understood at all; consider using written and visual materials to clarify points made in speech if the group is multilingual.</li><li>If something goes wrong and offence is caused, get everyone together to try and resolve the problem.</li></ul>","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e394d0b71e5916fa6d9f299"}}}],"_shouldReloadGifs":false,"_shouldDisplayContentOnTop":false,"_narrativeLayout":"Right","prevButtonAriaLabel":"previous slide","nextButtonAriaLabel":"next slide","_interactionLabel":{"_location":"before widget","_incomplete":{"icon":"finger-tap","label":"Select the arrows to swipe through tips for managing relationships."},"_complete":{"label":"Select the arrows to swipe through tips for managing relationships.","icon":"finger-tap"}},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Narrative Title","_evolveTags":[],"_updatedAt":"2020-02-11T20:04:03.817Z","_createdAt":"2019-09-12T10:17:43.317Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b465c0c4049c5854e05","_component":"narrative","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e04","__v":0,"_refId":"59ae7c2f0f090be73644f87a","instruction":"Let&#39;s take a look at emotional intelligence in action, using Haya - a product designer - as an example.","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"slow","_scaleIn":{"_from":0,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":false},"_slideIn":true},"_canPulsate":true,"_items":[{"body":"<p>Haya has just received a message from a friend, Becca. Becca has young children, so might have had a bad night, but it certainly sounds like Becca is upset with something that Haya has done.</p><p><br></p><p>Haya types a petulant reply, but stops short of hitting &#39;Send&#39;. Deep down, she doesn&#39;t want to upset Becca. Plus, she needs to be able to concentrate on a podcast she&#39;s hosting after lunch. If the conversation carries on, her annoyance will slide into full-blown anger and that&#39;ll scupper the recording.</p><p><br></p><p>Here, Haya has:</p><p><br></p><ul><li>identified her emotions;</li><li>interpreted what those emotions meant;</li><li>understood complex feelings and combinations of emotions; and</li><li>foreseen the likely transition between emotions (annoyance to anger).</li></ul>","itemIndex":0,"_id":"59ae7cf90f090be73644f87c","title":"<strong>Understanding emotions</strong>","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e39612871e5916fa6d9f2a3"}}},{"title":"<strong>Managing emotions</strong>","body":"<p>Haya puts down her phone and heads to the kitchen to make a coffee. A member of her team, Jamal, joins her. She&#39;d hoped to take a moment to gather her thoughts in peace, but that can wait; Jamal hasn&#39;t done anything wrong and certainly doesn&#39;t deserve to bear the brunt of her irritation.</p><p><br></p><p>She smiles and greets Jamal. Remembering that it was Jamal&#39;s birthday at the weekend, she asks him how he celebrated. They end up having an animated conversation about his raucous family party.&nbsp;</p><p><br></p><p>Haya has managed her emotions by:</p><p><br></p><ul><li>accepting her feelings;</li><li>detaching from emotions that aren&#39;t useful in this situation;</li><li>recognising how her emotions might affect others; and</li><li>playing down her negative emotions and summoning more positive ones.</li></ul>","itemIndex":1,"_id":"59ae7c360f090be73644f87b","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e39614471e5916fa6d9f2a4"}}},{"title":"<strong>Thinking with emotions</strong>","body":"<p>By the time she gets back to her desk, Haya&#39;s annoyance at Becca has subsided. She still doesn&#39;t trust herself to message back yet, so she starts researching and writing her podcast notes. The podcast is on a topic that raises lots of questions, and she soon starts to feel out of her depth.&nbsp;</p><p><br></p><p>The nerves prompt her to dig out a crib sheet she made herself a while back. It&#39;s worked well in the past and gives her some confidence. She calls her co-host, too, and they form a plan.</p><p><br></p><p>Haya has:</p><p><br></p><ul><li>used her emotions to help focus her thoughts and attention;</li><li>appreciated that her change in confidence points to a problem she needs to solve; and</li><li>used her emotional states specifically to encourage a way of tackling a problem or challenge.</li></ul>","_id":"59ae7cf90f090be73644f87d","itemIndex":2,"_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e39615171e5916fa6d9f2a5"}}},{"title":"<strong>Perception of emotions</strong>","itemIndex":3,"_id":"59ae7cfa0f090be73644f87e","body":"<p>After the podcast recording, Haya spends a few minutes rewriting her response to Becca. She asks if Becca is ok and mentions that she was surprised and a little shocked by the way the message was written. Becca says she&#39;d had a stressful journey into work, and apologises if she upset Haya. They continue to chat.</p><p><br></p><p>Haya has:</p><p><br></p><ul><li>recognised emotions in others; and</li><li>accurately explained her feelings and expressed her needs associated with those feelings.</li></ul>","_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_graphicTextWidth":100,"_graphicTextLayout":"top","_shouldEnableGraphicText":false,"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e39615d71e5916fa6d9f2a6"}}}],"_shouldReloadGifs":false,"_shouldDisplayContentOnTop":false,"_narrativeLayout":"Right","prevButtonAriaLabel":"previous slide","nextButtonAriaLabel":"next slide","_interactionLabel":{"_location":"before widget","_incomplete":{"label":"Select the arrows to swipe through and see how Haya responds to a series of challenging situations.","icon":"finger-tap"},"_complete":{"icon":"finger-tap","label":"Select the arrows to swipe through and see how Haya responds to a series of challenging situations."}},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Narrative Title","_evolveTags":[],"_updatedAt":"2020-02-04T12:20:21.465Z","_createdAt":"2019-09-12T10:17:42.868Z","_type":"component","_updatedBy":"5c864fd994aab5403215da3f"},{"_id":"5d7a1b465c0c4049c5854e0d","_component":"tabs","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e0c","__v":0,"_refId":"59ae9abe0f090be73644f888","instruction":"Understanding, managing, thinking with and perceiving emotions will serve you well in many situations, not just in those sensitive conversations like the one Diana had with Andrew. Let&#39;s see some more examples of what emotional intelligence in practice.","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"default","_scaleIn":{"_from":50,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":true},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_items":[{"body":"<p><br></p><p>Darko woke up thinking about a task at work. He knew that he&#39;d forgotten to do something urgent the night before. He&#39;s dreading having to admit to it, but worse still, he feels deeply embarrassed about it.&nbsp;</p><p><br></p><p>He&#39;s realised over the years that he has a tendency to sit and stew over mistakes. So, rather than spending hours feeling worried, he brainstorms all the things he can do to reduce the impact. He puts the actions in a logical order and makes a start. He gets through the list before the end of the day, and realises that actually, he&#39;s done a better job on the task than he would have if he&#39;d done it yesterday.&nbsp;</p><p><br></p><p>Before he leaves the office, he wants to clear his mind so he can focus on having an enjoyable evening. He notes down exactly what he&#39;ll say to his line manager in their catch up the following day.&nbsp;</p><p><br></p><p>In this situation, Darko:</p><p><br></p><ul><li>identified a number of complex emotions caused by making one mistake (understanding emotions);</li><li>recognised how these emotions could lead to negative behaviours (understanding emotions);</li><li>used his emotions to tackle the problem (thinking with emotions); and</li><li>took steps to detach from emotions that aren&#39;t useful to carry through into his evening (managing emotions).</li></ul>","itemIndex":0,"_id":"59ae9adf0f090be73644f889","tabText":"Taking personal responsibility","title":"Dealing with mistakes","_itemGraphicWidth":"half","_itemGraphicLayout":"top","_graphic":{"srcAdvanced":{"small":{"_id":"569f9dbe2d28673b4fec0d1e","_extension":"jpeg","_type":"image"},"large":{"_type":"image","_extension":"jpeg","_id":"581c844c06a9171340f02e85"},"extraLarge":{"_type":"image","_extension":"jpeg","_id":"581c844c06a9171340f02e85"},"_setImagePerDeviceSize":false},"src":{"_id":"5e3984bb71e5916fa6d9f2aa","_extension":"png","_type":"image"}}},{"tabText":"Recognising others' feelings","_id":"59ae9ae70f090be73644f88a","itemIndex":1,"title":"Addressing changes in emotion","body":"<p><br></p><p>Barbara saw Vipul cross his arms after the project manager, Jack, suggested the team weren&#39;t working fast enough. As the senior engineer, Vipul was responsible for the team&#39;s productivity. When Jack claimed they were about to go over budget, Vipul bit his lip and said nothing.</p><p><br></p><p>Jack didn&#39;t notice. He started to demand a cut to the engineers&#39; time, but Vipul interrupted him with an angry series of reasons why it wasn&#39;t possible to just cut time.&nbsp;</p><p><br></p><p>Jack went for a quick, reflective walk during a break. He should have recognised Vipul wasn&#39;t being himself. Despite Jack&#39;s own rising stress about the project budget, it was never his intention to upset Vipul.&nbsp;</p><p><br></p><p>Back in the meeting, Jack apologised to the entire room for the way he handled the situation and asked if there was anything he could do to facilitate progress. They agreed to work through a structured ideas session to see where they could potentially save time.&nbsp;</p><p><br></p><p>Here&#39;s what went well in this scenario.</p><p><br></p><ul><li>Barbara noticed Vipul&#39;s uncharacteristic body language early on and realised that he wasn&#39;t comfortable. Later, Jack arrived at the same conclusion (perception of emotions).</li><li>Jack recognised that his own stress was causing him to put unnecessary pressure on others&#39; emotions and took action to rectify that (managing emotions).</li><li>Unfortunately, Vipul&#39;s emotions got the better of him. 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He&#39;s been doing his job for a decade and, a year ago, took on some extra marketing responsibilities.&nbsp;</p><p><br></p><p>His line manager, Tom, has suggested that he could apply for a line manager role in the next six months. However, Tom also senses that something has held Leo back from taking on some relevant team projects that have been on offer. Together, they talk about why this might be. Leo admits that the extra marketing responsibilities have been challenging and have knocked his confidence a bit.</p><p><br></p><p>Leo&#39;s manager reassures him that he&#39;s doing well, and also acknowledges the difficulties that have cropped up. They reflect on the successes and make a short list of skills and knowledge areas that Leo could build over the next few months, to prepare him for a new leadership role.</p><p><br></p><p>As Leo&#39;s line manager, Tom has effectively:</p><p><br></p><ul><li>recognised that Leo was struggling, and encouraged him to express and explain his feelings (perception of emotions); and&nbsp;</li><li>used a practical approach to improve Leo&#39;s self-awareness and confidence (thinking with emotions).</li></ul>","_itemGraphicWidth":"half","_itemGraphicLayout":"top","_graphic":{"srcAdvanced":{"small":{"_id":"569f9dbe2d28673b4fec0d1e","_extension":"jpeg","_type":"image"},"large":{"_type":"image","_extension":"jpeg","_id":"581c844c06a9171340f02e85"},"extraLarge":{"_type":"image","_extension":"jpeg","_id":"581c844c06a9171340f02e85"},"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e411a7ec8151844465d0a1f"}}}],"_interactionLabel":{"_location":"before widget","_incomplete":{"label":"Select each tab to view examples of emotional intelligence in action.","icon":"finger-tap"},"_complete":{"icon":"finger-tap","label":"Select each tab to view examples of emotional intelligence in action."}},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Tabs Title","_evolveTags":[],"_updatedAt":"2020-02-11T14:29:09.445Z","_createdAt":"2019-09-12T10:17:42.947Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0","_canTruncateTabText":true},{"_id":"5d7a1b475c0c4049c5854e26","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e25","_layout":"full","_component":"textReveal","__v":0,"_showNavOnTop":true,"instruction":"","_numberOfColumns":3,"_refId":"59aeabab0f090be73644f89e","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_animations":{"_easing":"slow","_scaleIn":{"_from":0,"_isEnabled":false},"_fadeIn":{"_from":0,"_isEnabled":true},"_slideInY":{"_from":50,"_isReverseDirection":false,"_isEnabled":false},"_slideInX":{"_from":50,"_isReverseDirection":false,"_isEnabled":false}},"_itemLayout":{"small":100,"medium":50,"large":50},"_items":[{"text":"<p style=\"text-align: center;\"><strong>Engage with people</strong></p><p><br></p><p>Specifically, engage with people who are not like you. As often as you can, spend time with people who are, for example, from different teams, cultures, or who hold alternative views on a variety of topics. By interacting and listening to others, you&#39;ll increase your ability to empathise.</p>","_id":"57822ea741b6a53e2f346867","itemIndex":0,"title":"","_shouldSetCompletion":false,"_revealGraphicLayout":"top","_revealGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_graphic":{"caption":"","srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e39369e71e5916fa6d9f269"}}},{"title":"","text":"<p style=\"text-align: center;\"><strong>Connect by asking questions</strong></p><p style=\"text-align: center;\"><br></p><p>Showing empathy towards people comes more naturally if you have a strong connection with them. To build connections, ask people questions and try to remember their answers. You can use your knowledge of what they do and enjoy to start a conversation the next time you see them.</p>","_id":"57822eaa41b6a53e2f346869","itemIndex":1,"_shouldSetCompletion":false,"_revealGraphicLayout":"top","_revealGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_graphic":{"caption":"","srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3936a771e5916fa6d9f26a"}}},{"title":"","text":"<p style=\"text-align: center;\"><strong>Practise active listening</strong></p><p><br></p><p>Active listening means giving someone your absolute full attention - neither anticipating your turn to speak, nor thinking about something else. Listen, check for clarification, build on what you&#39;ve heard and then summarise.&nbsp;</p>","itemIndex":2,"_id":"57822ea541b6a53e2f346866","_shouldSetCompletion":false,"_revealGraphicLayout":"top","_revealGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_graphic":{"caption":"","srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3936b171e5916fa6d9f26b"}}},{"title":"","text":"<p style=\"text-align: center;\"><strong>Pay attention to non-verbal signals</strong></p><p><br></p><p>Take notice of people&#39;s body language and how they say things, to get a deeper understanding of the message they are trying to put across.&nbsp;</p><p><br></p><p>Familiarise yourself with basic signals such as tone of voice, posture, gestures and eye contact and look out for them in your interactions. Practise this at work; for example, in meetings, try not to focus solely on the words people are saying.</p>","itemIndex":3,"_id":"57822ea841b6a53e2f346868","_shouldSetCompletion":false,"_revealGraphicLayout":"top","_revealGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_graphic":{"caption":"","srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3936be71e5916fa6d9f26c"}}},{"itemIndex":4,"_id":"5dfb3ce671e5916fa6d9b424","text":"<p style=\"text-align: center;\"><strong>Deepen your understanding of people</strong></p><p style=\"text-align: center;\"><br></p><p>Consider taking up a hobby or class that involves understanding the motivations and feelings of characters: book groups, creative writing classes and local amateur dramatic groups are great examples.&nbsp;</p><p><br></p><p>Actors have to empathise with their characters and understand their motivation to give a convincing performance - what would they say/how would they feel/what would they do in a given situation?&nbsp;</p>","_shouldSetCompletion":false,"_revealGraphicLayout":"top","_revealGraphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false},"src":{"_type":"image","_extension":"png","_id":"5e3936cb71e5916fa6d9f26d"}}}],"_shouldDisableItemTitles":false,"_shouldCenterCaption":false,"_shouldDisplayCaptionOverGraphic":false,"_shouldShowMarking":false,"_isExploratoryQuestion":false,"_interactionLabel":{"_complete":{"icon":"finger-tap","label":"Select each icon to view some useful tips. 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Try picking one or two of the tips described and focus on them for a few weeks. Remember that the self-awareness process doesn&#39;t have an end point, but you&#39;ll find it easier the more you work on it.</p>","itemIndex":0,"_id":"59aea3ad0f090be73644f896","_range":{"_max":3,"_min":0}},{"itemIndex":1,"_id":"59aea3b70f090be73644f897","feedback":"<p>It&#39;s great that you&#39;ve some confidence in your self-awareness. The self-awareness process doesn&#39;t really have an end point, but you&#39;ll find out more about yourself with purposeful practice. Why not try one or two of the approaches described and focus on them for a few weeks.</p>","_range":{"_max":7,"_min":4}},{"_id":"59aea3c10f090be73644f898","itemIndex":2,"feedback":"<p>It&#39;s great news that you feel confident in your self-awareness.<strong>&nbsp;</strong>What else might you find out about yourself? 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widget"},"_isInteractionLabelEnabled":false,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Summary 1 Graphic","_evolveTags":[],"_updatedAt":"2019-12-19T11:54:35.486Z","_createdAt":"2019-09-12T10:17:43.525Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e3e","_component":"media","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e3d","__v":0,"instruction":"","_refId":"59afb42b0f090be73644f8b2","_classes":"","ariaLabel":"","body":"<p>If you&#39;ve finished recording your ideas, listen to the advice Anna Daptor gives Vivienne to hear how it compares to yours.</p>","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":true},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_transcript":{"_shouldOpenTranscriptInPopup":false,"_shouldNotDisplayTitleInPopup":false,"body":"<p dir=\"ltr\"><strong>Anna Daptor:</strong> And we&#39;re back! We&rsquo;ve got Vivienne on the line, looking for some guidance on managing her emotions at work. Vivienne, I want to start by reminding you that these feelings are completely natural. You said you need to learn to control your emotions, but actually, we all experience stress, anger and frustration from time to time. The key is to focus on how you respond to them.</p><p dir=\"ltr\"><strong>&nbsp;</strong></p><p dir=\"ltr\"><strong>Vivienne:</strong> Ok, I can see how that makes sense. But how do I go about that? More often than not, it feels like anger just creeps up on me. I usually don&rsquo;t realise I&rsquo;m feeling that way until I lash out at someone, and by then it&rsquo;s too late.&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:</strong> It can help to identify the kinds of scenarios or situations that trigger negative emotions. Tell me more about the run-in you had with your colleague. What else was going on that day?&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:&nbsp;</strong>It happened almost as soon as I arrived at my desk. There&rsquo;d been an accident on my way in to the office, so I was already running late, which always gets me wound up. That, combined with all the emails that were waiting for me, just got my day off to a bad start.</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:</strong> Okay, there are a couple of things that jump out at me there. It sounds like mornings can be a bit stressful for you. One way you can work around this is to establish clear boundaries with your team. You could ask them to avoid coming to you during the first half-hour or so, unless it&rsquo;s really urgent, so you can catch up on emails and settle in for the day. That way, when they do ask for help, you&rsquo;ll be more likely to respond positively. &nbsp;&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:</strong> I like that idea! I could even block out the time in my calendar.&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:</strong> The other thing I would say, and this is where it becomes a little tricky, is it might help to reframe the situation in your mind. It&rsquo;s all a question of perspective. You were frustrated that you got stuck in traffic on the way into work, but what about the person who was in the accident? What about the other people who were stuck on the motorway that morning? What was going on in their lives, and how did the accident affect them? &nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:</strong> When you put it like that, I can see I&rsquo;ve been a little self-centred. It wouldn&rsquo;t have killed me to help out my team member. In fact, I&rsquo;d probably have saved myself time and effort in the long run, as they ended up coming back to me with the same problem a few days later.&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:</strong> One last point I&rsquo;d like to make is that, even when you&rsquo;re busy, it&rsquo;s important to make time for yourself. Eating well, getting a good night&rsquo;s sleep and exercising will all help you manage your mood. It seems intuitive, but these are the things that quickly fall by the wayside when the pressure&rsquo;s on.&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Vivienne:</strong> Thanks Anna! You&rsquo;ve been a massive help.&nbsp;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>Anna Daptor:&nbsp;</strong>No problem, Vivienne! Now, who&rsquo;s on line two?&nbsp;</p>","button":"Transcript"},"_audio":{"ariaLabel":"This button will play an audio description of the video","_buttonText":"AD","_isEnabled":false},"_media":{"_isExternalLink":false,"mp4":{"_type":"video","_extension":"mp4","_id":"5e2dad9a71e5916fa6d9e335"},"_shouldAutoPlay":false,"_shouldHidePlayerControls":false,"_shouldHidePlayButton":false},"_setCompletionOn":"play","_interactionLabel":{"_complete":{"icon":"volume","label":"Select the play button to listen."},"_incomplete":{"label":"Select the play button to listen.","icon":"volume"},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Media Title","_evolveTags":[],"_updatedAt":"2020-05-25T14:24:34.735Z","_createdAt":"2019-09-12T10:17:43.626Z","_type":"component","_updatedBy":"599fe39e0f59f2cd39837a48"},{"_id":"5d7a1b465c0c4049c5854df4","_component":"mcq","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854df5","__v":0,"_refId":"59ad4ad20f090be73644f866","body":"","instruction":"2. 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dir=\"ltr\">Two common signs of emotional intelligence</p><p dir=\"ltr\">Are a strong sense of self and natural confidence</p><p dir=\"ltr\">But it&rsquo;s not just me, me, me &mdash; there&rsquo;s more to EQ</p><p dir=\"ltr\">It&rsquo;s empathy, compassion and social skill, too</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\">The emotionally intelligent always show tact</p><p dir=\"ltr\">They pause, listen to others, and think before they act</p><p dir=\"ltr\">They&rsquo;re sensitive to feelings, pick up on non-verbal signs</p><p dir=\"ltr\">They can tell when you&rsquo;re struggling, even when you say &lsquo;I&rsquo;m fine&rsquo;</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\">During periods of stress, they know how to deal</p><p dir=\"ltr\">They manage their emotions; they keep an even keel</p><p dir=\"ltr\">They are true to their word, and exactly as they seem</p><p dir=\"ltr\">They make others feel heard, bring out the best in their team</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\">Even if these things don&rsquo;t come easy to you</p><p dir=\"ltr\">There are steps you can take to boost your EQ</p><p dir=\"ltr\">By practising key skills and habits with devotion</p><p dir=\"ltr\">You&rsquo;ll soon be an expert in all things emotion</p>","button":"Transcript"},"_audio":{"ariaLabel":"Select this button to play an audio description of the video.","_buttonText":"AD","_isEnabled":false},"_media":{"_isExternalLink":false,"mp4":{"_type":"video","_extension":"mp4","_id":"5dfacd8171e5916fa6d9b411"},"_shouldAutoPlay":false,"_shouldHidePlayerControls":false,"_shouldHidePlayButton":false,"poster":{"_type":"image","_extension":"png","_id":"5e2ad3e171e5916fa6d9dec6"}},"_setCompletionOn":"play","_interactionLabel":{"_complete":{"label":"Select the play button to begin.","icon":"clapboard-play"},"_incomplete":{"icon":"clapboard-play","label":"Select the play button to begin."},"_location":"before 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It is, however, a worthwhile investment. Among many other benefits, you&#39;ll find yourself:</p><p><br></p><ul><li>able to cope with the ups and downs of life and work;</li><li>learning and taking the positives from mistakes;</li><li>more likely to stay on track as you work towards goals; and</li><li>tackling difficult situations with more confidence.</li></ul>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>By developing your emotional intelligence, it&#39;s not only you who&#39;ll reap the rewards; those around you will too. Here are just a few ways your colleagues and clients might benefit.</p><p><br></p><ul><li>You&#39;ll lead your team with confidence.</li><li>Decisions will be more considered, rather than reactive.</li><li>With a keen awareness of others&#39; emotions, you&#39;ll be able to offer appropriate support.&nbsp;</li><li>You&#39;ll manage yourself better in difficult or highly emotional situations.</li></ul>","itemIndex":2,"_id":"59ad6cc50f090be73644f874","title":"The benefits of emotional intelligence for others","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"The wider impact of emotional intelligence","_id":"59ad6ccb0f090be73644f875","itemIndex":3,"body":"<p>Emotional intelligence is one ingredient in a culture where people willingly work together to achieve shared and individual goals. Teams of emotionally intelligent people often have stronger relationships, are better at communicating and are more productive. A heightened awareness of how others are feeling means these teams are happier and more fulfilled.</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"}],"_shouldShowCheckIcon":false,"_interactionLabel":{"_complete":{"label":"Select each label for a recap.","icon":"finger-tap"},"_incomplete":{"icon":"finger-tap","label":"Select each label for a recap."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Accordion Title","_evolveTags":[],"_updatedAt":"2020-02-11T20:08:22.684Z","_createdAt":"2019-09-12T10:17:42.745Z","_type":"component","_updatedBy":"5a8be24000880853c41377f0"},{"_id":"5d7a1b475c0c4049c5854e36","_component":"text","_layout":"full","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e35","__v":0,"body":"<p>In the next section you&#39;ll be given the opportunity to put your emotional intelligence skills to the test!</p>","instruction":"","_refId":"59aebaac0f090be73644f8ac","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_interactionLabel":{"_complete":{"label":"Select the arrow below to continue.","icon":"arrow-right-circle"},"_incomplete":{"label":"Select the arrow below to continue.","icon":"arrow-right-circle"},"_location":"after instruction"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Text Title","_evolveTags":[],"_updatedAt":"2020-11-12T10:04:08.532Z","_createdAt":"2019-09-12T10:17:43.537Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e44","_component":"accordion","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e43","__v":0,"instruction":"A summary of the key points in this section is provided below.","_refId":"59afc0c00f090be73644f8c4","_classes":"","ariaLabel":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_items":[{"title":"Think before you (re)act","_id":"59ad6ca60f090be73644f872","itemIndex":0,"body":"<p>In stressful situations, it&#39;s important to pause before you react. This isn&#39;t always easy, but taking a moment to understand what you&#39;re feeling and why you&#39;re feeling it can help put things into perspective. The next time you feel angry, anxious or alarmed, take a deep breath and acknowledge your emotions before rushing to action.</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>Being emotionally intelligent doesn&#39;t make you a robot. Sometimes you might not be able to control how you respond to your feelings. The key thing is to hold yourself accountable.</p><p><br></p><p>If you lose your patience and snap at a colleague, have the courage to own up to it, and be prepared to apologise if necessary. While some people may have an uncanny ability to push your buttons, remember it takes two to make you feel angry or upset.</p>","itemIndex":1,"_id":"59ad6cbe0f090be73644f873","title":"Own your emotions","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Look out for non-verbal cues","_id":"59ad6cc50f090be73644f874","itemIndex":2,"body":"<p>What someone says and how they say it may not always tell the same story. For this reason, it&#39;s crucial to look out for non-verbal signs in your interactions with others. Subtle changes in body language may tell you more than your team members are willing to express out loud.&nbsp;</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>Adaptability is another core trait of emotionally intelligent people. When things come in from left field, they know how to course-correct, and they don&#39;t panic when faced with unexpected setbacks. They are also open-minded and receptive to feedback, with a keen awareness of their strengths and weaknesses.&nbsp;</p>","itemIndex":3,"_id":"59ad6ccb0f090be73644f875","title":"Don&#39;t get stuck in your ways","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"}],"_shouldShowCheckIcon":false,"_interactionLabel":{"_complete":{"label":"Select each label to view a description.","icon":"finger-tap"},"_incomplete":{"icon":"finger-tap","label":"Select each label for a recap."},"_location":"before widget"},"_isInteractionLabelEnabled":true,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Accordion Title","_evolveTags":[],"_updatedAt":"2020-01-27T09:06:32.281Z","_createdAt":"2019-09-12T10:17:43.776Z","_type":"component","_updatedBy":"59a95b0c0f59f2cd39837af7"},{"_id":"5d7a1b475c0c4049c5854e54","_component":"graphic","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b475c0c4049c5854e52","__v":0,"_refId":"59afc2be0f090be73644f8ce","_classes":"","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_graphicTextStyles":{"_mobile":{"_fontColor":"transparent"},"_tablet":{"_fontColor":"transparent"},"_desktop":{"_fontColor":"transparent"}},"_graphic":{"_isExternalLink":false,"src":{"_type":"image","_extension":"png","_id":"5e2ad77f71e5916fa6d9df28"},"srcAdvanced":{"_setImagePerDeviceSize":false},"small":{"_id":"569f9dbe2d28673b4fec0d1e","_extension":"jpeg","_type":"image","_size":"small"},"_isLightboxEnabled":false,"lightboxSrcAdvanced":{"_setImagePerDeviceSize":false}},"_graphicTextRightPadding":0,"_graphicTextLeftPadding":0,"_graphicTextBottomPadding":0,"_graphicTextTopPadding":0,"_contentWidth":100,"layout":"top","_shouldEnableGraphicText":false,"_interactionLabel":{"_location":"before widget"},"_isInteractionLabelEnabled":false,"_isQuestionType":false,"_links":{"_isEnabled":false},"title":"Graphic Title","_evolveTags":[],"_updatedAt":"2020-01-24T11:39:45.016Z","_createdAt":"2019-09-12T10:17:43.892Z","_type":"component","_updatedBy":"59639039e2d28da95162f57a"},{"_id":"5d7a1b465c0c4049c5854e10","_component":"accordion","_layout":"left","_courseId":"5d7a1b465c0c4049c5854deb","_parentId":"5d7a1b465c0c4049c5854e0f","__v":0,"instruction":"","_refId":"59ae9bfa0f090be73644f890","_classes":"","ariaLabel":"","body":"<p>A summary of the key points in this section is provided below.</p>","_createdBy":"5a8be24000880853c41377f0","_tags":{"_tagsList":[],"_isEnabled":false},"_stamps":{"_isEnabled":false},"_search":{"_searchTagIds":[]},"_reflection":{"_isEnabled":false},"_progress":{"_isEnabled":true},"_hint":{"_isEnabled":false},"_courseAttainment":{"_isEnabled":false},"_courseAssessment":{"_isEnabled":false},"_assignment":{"feedback":"","_isCorrect":false,"_isMarked":false,"_isEnabled":false},"_badges":{"_badgeIds":[]},"_points":{"_isEnabled":false},"_stars":{"_isEnabled":false},"_items":[{"body":"<p>Recognising our emotions, what&#39;s triggered them and what they mean to us, is one element of emotional intelligence. It&#39;s about knowing yourself, your temperament, and your typical reactions to certain situations.&nbsp;</p><p><br></p><p>Be curious and ask yourself questions like the following.</p><p><br></p><ul><li>What exactly am I feeling right now? Am I just feeling one way, or am I experiencing several feelings?</li><li>Why am I feeling this way? Has something just happened, or have there been a number of events that have contributed to this?</li><li>What usually happens down the line when I feel these emotions?&nbsp;</li></ul>","itemIndex":0,"_id":"59ad6ca60f090be73644f872","title":"Know thyself","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Take control","_id":"59ad6cbe0f090be73644f873","itemIndex":1,"body":"<p>You can learn to control how you respond to your emotions. If your emotions aren&#39;t serving you (or others around you) well, then choose to drop or change them.&nbsp;</p><p><br></p><p>You know best how to calm your negative emotions or how to drum up the feel good ones. Removing yourself from a situation, talking to a trusted friend or colleague, or taking exercise - what is most effective for you?</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"body":"<p>You can view emotions as guides towards what you should and shouldn&#39;t be focusing on. Nerves or worry, for example, are often a nudge to address an uncertainty.&nbsp;</p><p><br></p><p>Emotions affect how effectively we can think and solve problems. In which emotional state are you most creative? Probably not when you&#39;re stressed!</p><p><br></p><p>Shifts in how we feel about something can often reveal different perspectives and take our thoughts and actions in new directions.</p>","itemIndex":2,"_id":"59ad6cc50f090be73644f874","title":"Focus the head with the heart","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"},{"title":"Tune in","_id":"59ad6ccb0f090be73644f875","itemIndex":3,"body":"<p>Workplaces are full of people, some keeping their emotions hidden and others wearing their hearts on their sleeves. It&#39;s beneficial to figure out how they tick so you&#39;re in a position to respond effectively.&nbsp;</p><p><br></p><p>It can take time to get to know someone really well, but often there are signs in the way they&#39;re talking or behaving. Can you spot when someone isn&#39;t being completely honest about how they feel?</p><p><br></p><p>How do you express your emotions? Being able to explain your emotions, and what they mean for you and others, is another facet of emotional intelligence.</p>","_itemGraphicLayout":"right","_videoStream":{"_options":{"_wistiaOptions":{"endVideoBehavior":"default","volumeControl":true,"smallPlayButton":true,"settingsControl":true,"qualityControl":true,"playerColor":"#5fbbff","playButton":true,"playbar":true,"playbackRateControl":true,"fullscreenButton":true,"controlsVisibleOnLoad":true,"autoPlay":false},"_shouldUseWistiaOptions":false,"_isLightTheme":false,"_isAllowFullscreen":true,"_isShowClosedCaptions":false,"_isHD":true,"_isKeyboardDisabled":false,"_isLoop":false,"_isAutoPlay":false},"_service":"youtube"},"_video":{"_transcript":{"button":"Open transcript"},"_shouldAutoPlay":false},"_graphic":{"srcAdvanced":{"_setImagePerDeviceSize":false}},"_mediaType":"image"}],"_shouldShowCheckIcon":false,"_interactionLabel":{"_complete":{"icon":"finger-tap","label":"Select each label for a recap."},"_incomplete":{"label":"Select 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