Our Most Frequently Asked Questions

1. I have ordered a product with Arkwrights but have not received an e-mail confirmation. Has my order been taken?

Please check your junk mail folder in case your order confirmation has been sent there. E-mails for orders should be with you within 1 hour of placing your order. If you have not received your confirmation e-mail, please contact us.

2. How do I cancel my order?

Please contact us and we will cancel your order for you. We are currently building a live chat function and this will be incorporated in the future.

3. How can I check the item is in stock?

We strive to ensure that we always have stock for all items sold by Arkwrights whenever you need them. You will be able to see if the item is in stock when you order your item.

If your item is out of stock, we will inform you with an estimated date of when the item will be back in stock.

4. How long will it take for my order to be dispatched?

Orders will be dispatched within 24 hours of the order being received. We will notify you with an explanation if the order takes longer to dispatch.

5. How long will it take for my order to be delivered?

We aim to deliver all orders within 3 to 5 days of dispatch.

6. Where do you deliver?

We deliver to all of mainland UK, Scottish Islands, Isle of Man, Isle of Wight and Isles of Scilly. We are currently not delivering to Northern Ireland or internationally, but are looking to expand our delivery services in the future.

7. Why was my credit/debit card refused?

If your card has been refused, please try to pay again using a different card. It is recommended to contact your bank to see why your card was refused in the first place.

8. How long does a refund take?

All refunds will take approximately 7 days to process from when we receive the item. While we will be unable to track the refund once the process has started, we will provide confirmation when the refund has been processed.

9. How do I return an item?

If you wish to return an item, you have 30 days from the purchase date to return the item. All returned items must be unused and in mint condition. You will be refunded when the item has been returned to us.

If there are any issues with returning an item, please contact us.

10. How do I return a faulty item?

We are sorry that your item is faulty. Please return the item to us via our contact us page and we will replace the item for you.