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Contact ExploreWorld

Questions about a destination, a package, or ready to book? Reach out and our team will help.

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Contact Information

Prefer to talk it through? Reach our travel desk directly using the details below, or send a message using the form.

Office Hours

  • Monday – Friday09:00 – 18:00
  • Saturday10:00 – 16:00
  • SundayClosed

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Common questions

Frequently Asked Questions

How far in advance should I book a holiday package?

We recommend booking at least 8–12 weeks ahead for standard packages, and up to 6 months ahead for peak season honeymoon or luxury travel, to secure the best availability and pricing.

Can packages be customised to my budget?

Yes. Every package listed is a starting point — our travel experts can adjust accommodation, duration and activities to fit your budget and preferences.

What is your cancellation policy?

Cancellation terms vary by supplier and package. Full details are provided at the time of booking, and our team is happy to talk through the options before you confirm.

Do you offer travel insurance?

We can arrange comprehensive travel insurance alongside any package, covering medical emergencies, cancellations and lost luggage.

Is 24/7 support really available during my trip?

Yes, our support desk is reachable around the clock for the full duration of your trip, for anything from itinerary changes to emergencies.